Principal Associate, Chief of Staff - Regulatory Affairs

Overview

Principal Associate, Chief of Staff - Regulatory Affairs

About Global Enterprise Affairs (GEA)

Global Enterprise Affairs (GEA) works to change banking for good through the collective efforts of seven teams and key partnerships across the enterprise. We engage internal and external stakeholders to help build a more inclusive society, strengthen communities, and create financial tools that enrich lives. GEA teams include Regulatory Affairs, Risk, Innovation, Strategy and Enablement (RISE), Community Impact and Investment (CII), Community Finance, CRA Strategy and Program Management, Global Policy Affairs Group (GPAG), and Global Enterprise Communications (GEC). We pride ourselves on challenging the status quo and operating with a strong sense of purpose. Our teams work alongside a diverse group of changemakers focused on creating meaningful, lasting impact.

The RISE team is looking for an exceptionally bright, multitasking, and self-motivated Principal Associate to join as a Chief of Staff within the GEA Command Center’s Operations Group (CoS, PMO, Well Managed). This associate will provide support to the Regulatory Affairs tower within GEA by executing, collaborating on and leading (as appropriate) substantive and significant projects and ongoing activities related to project delivery, team enablement and providing associates with a rewarding experience.  

About RISE (The GEA Tower)

The GEA Risk Management, Innovation, Strategy, and Enablement (RISE) team leads substantive and significant projects and activities to deliver value across the department and the company. Our work is diverse and wide-ranging, but focused on providing material support to the mission, identity, and strategic goals of the enterprise. Joining this team will challenge and diversify your purpose and perspectives. Our work isn’t easy and the bar is high, but the impact of success will be far-reaching and tangible. Within RISE, The GEA Command Center was founded in 2025 with a mission to elevate organizational effectiveness by enabling well-managed execution of strategic priorities, strengthening connectivity across GEA teams, and ensuring a positive associate experience.

About Regulatory Affairs (Primary Stakeholder)

The Regulatory Affairs team manages Capital One's critical relationships with federal banking regulatory agencies across the US and internationally. We act as a strategic bridge, ensuring Capital One can achieve its bold, innovative objectives while enabling regulators to fulfill their vital public service responsibilities.

Regulatory Affairs navigates this dynamic landscape by:

• Acting as Trusted Advisors: Provide best-in-class advisory services and relationship management to business partners and stakeholders across the enterprise.

• Fostering Productive Engagement: Enable effective, enterprise-wide collaboration with regulators and play a key role in managing organizational risk.

• Driving Thought Leadership: Promote Capital One’s mission-driven financial and technology insights both internally and externally.

Role Overview:

The RISE team is seeking an exceptionally driven and versatile Principal Associate, Chief of Staff for Regulatory Affairs. This role serves as a strategic partner and force multiplier for Regulatory Affairs leadership—driving clarity, alignment, and execution across strategy, operating routines, and cross-functional initiatives. The Chief of Staff will help translate vision into action, strengthen how the organization operates, and enable leaders to focus on the highest-value work. This role is ideal for someone motivated by problem-solving, organizational effectiveness with interest in growing into a broader Command Center work leadership over time.

Key Responsibilities:

Operational Excellence:

• Be a force-multiplier driving the effectiveness of GEA and the Regulatory Affairs team

• Individually and collaboratively, diagnose the business critical “gap to goal” in how Regulatory Affairs works today versus how we should work in the future — and help put the organization on the path to future state

• Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of Regulatory Affairs

• Design, run, and continuously improve core leadership and business operating routines

• Facilitate key forums including leadership meetings, business reviews, town halls, and off-sites

• Ensure meetings are purposeful, decisions are documented, and follow-through is tracked

• Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities, and partner with leadership to shape, align, and execute strategic priorities across teams and towers to help ensure that programs related are well managed

• Advise leadership using institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact

• Support organizational design, talent strategy, and change management to enable future-state ways of working

• Provide ad hoc strategic and operational support to high-priority initiatives and emerging organizational needs

Leadership Enablement:

• Act as a trusted advisor and thought partner to senior leaders

• Facilitate process to enable content owners to prepare executive-ready presentations, background materials, and communications for internal and external audiences

• Coordinate with stakeholders to deliver synthesized complex information into clear, compelling narratives tailored to varied stakeholders

Cross-Functional Partnership & Culture:

• Serve as a connector across GEA teams, and enterprise partners

• Enable alignment, clarity of ownership, and coordinated execution across initiatives 

• Support consistent leadership communication that reinforces culture, priorities, and change

• Appropriately incorporate and collaborate with subject matter experts across GEA and the Enterprise to ensure that all partners have the full support in envisioning and delivering business value

• Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates

Basic Qualifications:

• At least 4 years of experience in strategy consulting, advising internal or external clients, or a combination of the two

• At least 3 years of experience in change management, continuous improvement, or business transformation, or any combination of the three
  

Preferred Qualifications:

• 3+ years of experience offering advising or consulting services to executive level clients, external or internal

• 2+ years of experience working in a corporate function (e.g. but not limited to: risk, finance, audit, legal)

• 2+ years of work with political, media, or regulatory stakeholders, or any combination of the three

• 2+ years of work involving organizational design, staffing, budgets or other levers for executive decision-making

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $131,300 - $149,800 for Principal Associate, Chief of Staff

Richmond, VA: $119,400 - $136,200 for Principal Associate, Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).