Regional Portfolio Manager of LIHTC/RAD/Marke

POSITION

Job Title: Regional Portfolio Manager of LIHTC/RAD/Market Properties

FLSA Classification: Exempt

EEO Classification: First/Mid-Level Officials and Managers

Union Status: None

Pay Range/ Salary: $75,000 - $95,000

Reports to: Director of Property and Asset Management

JOB DESCRIPTION

Job Summary

The Regional Manager at RAD Properties is responsible for overseeing the operations and performance of multiple properties within a designated region. This role involves ensuring properties are well-maintained, financially sound, and compliant with all relevant regulations. The Regional Manager will lead a team of property managers and staff, develop strategic plans, and implement initiatives to enhance property performance and resident satisfaction.

Acts as a liaison between the agency residents, and various stakeholders, fostering a sense of community while ensuring compliance with federal, state, and local regulations. A pivotal role in implementing housing policies, coordinating tenant services, and addressing resident concerns to maintain a high standard of living within the community.

Essential Job Functions

• Ensuring that all property management personnel are fully supported, trained, and adhering to the Housing Authority operational and compliance procedures.
• Directs the operation of affordable housing properties in the assigned portfolio, sets property performance, financial and maintenance goals; tracks and evaluates leasing rates, operational, financial and related property management issues through review of records and reports and meetings with staff.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Reviews and evaluates budgets for assigned properties; recommends or denies expenses; monitors performance of rent collections and complaint handling.
• Reviews operations and make recommendations for improvement or changes accordingly.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Plans, organizes, manages, reviews, and assigns the work of property managers; plans, coordinates, trains and arranges appropriate training for staff.
• Interviews and selects employees and, when necessary, recommends reassignment, termination, and disciplinary action.

• Maintain a high occupancy level of 98% or higher at each community through effective team motivation, keeping informed of waitlist conditions, and advertising following the Fair Housing Marketing plan.
• Set goals for the onsite team.
• Provide financial oversight of the properties, including drafting operating budgets, 5-year capital improvement plans, and monitoring monthly financials to assess performance against budgets. Act swiftly to address budget variances.
• May be required to work during inclement weather or holidays when offices are closed.
• Travel between property sites for on-site presence, inspections, and reviews.
• Fills in for property managers on extended leave; directs daily operations of property staff during such time.
• Interviews and selects employees and, when necessary, recommends reassignment, termination, and disciplinary action.
• Complete annual performance reviews and regularly communicate employee performance expectations and achievement.
• Ensure integrity of application and file approval process at communities.
• Monitor community financials; review variance reports; review financials with Community Managers regularly.
• Approve community purchase orders and expenditures.
• Manage PH rents; propose adjustments as necessary.
• Manage PH resident selection criteria; monitor and make adjustments as necessary.
• Monitor PH collections and collection procedures; ensure all collections activities are accomplished.
• Serves as on-site manager in absence of Property Managers.
• Coordinate pre-lease setting up of new communities; hire and train staff.
• Participate in senior level management meetings as required; participate in regional team meetings as required.

MINIMUM QUALIFICATIONS

Education and Experience

• Bachelor’s degree is preferable with an emphasis on public administration, public policy, urban studies, or related field. Directly relevant experience will be considered in lieu of the required degree.
• Five to seven years of increasingly responsible housing program policy analyst and administration experience with auditing, training, systems, and quality control responsibilities.
• Must have certification in LIHTC (Section 42) and a minimum of five years of compliance related work experience.
• Need to have the ARM credential or the ability to earn the credential within a specific period as a condition of employment.
• Must possess or be able to obtain certification in RAD PBV Specialist and/or HCV and PBV Rent Calculation, HCV Specialist and in no more than two attempts, within twelve (12) months of employment.
• Strong communication skills and basic use of office equipment and software.
• Must possess a valid Florida driver’s license (within 3 months of employment), maintain a driving record acceptable to the Authority and its insurance carrier and have access to a motor vehicle.
• YARDI Voyager property management software is preferred

Required Knowledge, Skills, and Abilities

• Knowledge of Department of Housing and Urban Development (HUD) rules and regulations that apply to property management.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, OSHA Standards, local and state building codes.
• Knowledge of basic building maintenance, fire prevention and liability reduction principles. Knowledge of basic office practices, procedures, and equipment.
• Knowledge of the principles of management and supervision. Knowledge of the operation of authority computer system and software.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
• Ability to maintain required records such as tenant files, vacancy reports, etc.
• Ability to read and interpret policies and guidelines in order to make sound decisions.
• Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility.
• Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.
• The ability to establish and maintain effective work relationships with peers, superiors, residents, community service agencies, and the public,
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Skilled in analyzing situations in order to identify problems and offer possible solutions.
• Skilled in communicating with all types of people in a wide variety of situations.

Core Competencies

Property Management – Oversee day-to-day operations, including maintenance, leasing, and resident services.

Financial Oversight– Manage budgets, financial reports, and ensure properties meet financial performance goals.

Compliance – Ensure properties comply with local, state, and federal regulations, including affordable housing programs like RAD, LIHTC, and Section 8.

Team Leadership – Hire, train, and manage property managers and other staff.

Strategic Planning: – Develop and implement strategies to improve property performance and resident satisfaction.

Reporting – Prepare and present regular reports on property performance to senior management.

Commitment – Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service– Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication– Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability – Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.

Interpersonal Skills – Focuses on solving conflict, not blame; maintains confidentiality; listens to others without interrupting, keeps emotions under control; remains open to others’ ideas and tries new things.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.

Other: Must possess a valid driver’s license and be insurable by Jacksonville Housing.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

JHA is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311

Largo, FL 33778-1630

Email: View email address on aiapply.co