Express Service Advisor I - Kearny Mesa Ford/Kia

Express Service Advisor I - Kearny Mesa Ford/KiaNon-ExemptJob Summary:As an Express Service Advisor, you will be the first point of contact for customers seeking quick service or maintenance for their vehicles. Your primary role is to provide exceptional customer service, accurately assess service needs, and facilitate efficient vehicle servicing while ensuring a positive customer experience.Essential Functions:Greet customers promptly and courteously as they arrive for express service appointments. Understand their service needs and provide clear explanations of service options and pricing.Perform initial vehicle inspections to determine service needs.Provide recommendations for additional services or repairs based on manufacturer guidelines and vehicle condition.Schedule and manage appointments for express services.Ensure that all necessary parts and resources are available to complete services in a timely manner.Maintain accurate service records and documentation.Communicate effectively with customers regarding service status, updates, and any changes to the original service plan.Conduct follow-up calls or communications with customers to ensure satisfaction with the completed service and address any additional concerns or questions.Work closely with service technicians and other team members to ensure smooth workflow and timely completion of services. Relay any special instructions or requirements to the service team.Drive a customer's vehicle to verify certain issues or to ensure that the vehicle is operating correctly before or after the service. This could include checking for noises, vibrations, or any specific complaints the customer has raised.Moving vehicles around the service area or shop to reposition them for further work or to make space for other vehicles.Promote and upsell additional services or products based on customer needs and vehicle condition. Inform customers of special offers or promotions.Handle cashier duties, including processing payments and managing service invoices.Ensure all transactions are accurately recorded.Maintain satisfactory attendance.Perform other related duties as assigned.Supervisory Responsibilities:None.Qualifications:Minimum Qualifications:1-2 years of customer service experience preferably in an automotive service environment.Valid driver's license and safe driving record; required to have California driver's license within 30 days following date of hire.At least one year of verifiable driving experience.Ability to lift up to 15 pounds.Ability to perform all essential functions of the job description.Preferred Qualifications:Previous experience in customer service, retail, or automotive service environments.Excellent interpersonal and communication skills.Strong organizational and multitasking abilities.Basic understanding of automotive services and maintenance.Proficiency in using standard office equipment and computer systems.Familiarity with automotive terminology and basic vehicle maintenance is helpful but not necessary.Ability to quickly learn company-specific service procedures and systems.Previous experience in a similar role or in a fast-paced customer service environment is an advantage.Basic automotive knowledge or an interest in the automotive industry is a plus.Physical Demands:Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds.Prolonged periods sitting at a desk and working on a computer.Environment/Noise:Work in both indoor and outdoor settings.May involve exposure to varying weather conditions.Typically sits at a desk or workstation.Climate controlled.Noise level is moderate.Employee Benefits Include:Medical InsuranceDental InsuranceVision InsuranceEmployer Paid Life InsuranceEmployer Paid AD&D401k (with Employer match)Vacation PackageTenure recognition and awardsVehicle Purchase Discount ProgramVehicle Service Discount ProgramGolf Benefits at Maderas Golf Club (subject to qualification)If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person's identification as male, female, a gender different from the person's sex at birth, or transgender); gender expression (including a person's gender-related appearance or behavior, whether or not stereotypically associated with the person's sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.