Customer Marketing Manager

Owning the global customer reference program in a full-time remote capacity, the Global Customer Reference Manager will manage customer advocacy, develop scalable reference processes, and collaborate with cross-functional teams to support sales initiatives and enhance customer engagement. Key responsibilities: Build and own the sales reference program, including managing peer reference requests and developing a multi-persona reference program Partner with the Voice of Customer Manager to identify and engage customers for storytelling and advocacy Utilize AI tools to streamline operations, track program impact, and foster long-term relationships with customer advocates Required qualifications: Six or more years in customer marketing, advocacy, or a related field within a B2B technology company Experience partnering with enterprise Sales teams and managing reference requests under pressure Fluency in Salesforce and experience with customer success platforms Strong written communication skills for drafting executive-ready customer quotes Bachelor's degree or equivalent experience