Customer Support Specialist

Location: Remote (U.S.) Type: Full-time Team: Customer Support About the Role We’re looking for a Customer Support Specialist to help support and grow the Slips community. This role is focused on assisting users day-to-day, resolving issues quickly, and helping make the Slips experience smoother and more enjoyable. You’ll work primarily in Intercom, supporting users across in-app messaging, email, and social channels, while using AI-assisted tools to improve response speed and consistency. This is a great entry point for someone who wants to build experience in customer support at a fast-growing, product-driven company. What You’ll Do Respond to user questions and issues via Intercom and email Help users with account access, payments, betting activity, and general product questions Use AI-assisted tools to provide accurate, timely responses at scale Support inbound messages from social platforms when needed Monitor and respond to App Store reviews and user feedback Escalate bugs, edge cases, and technical issues to internal teams Follow support workflows and help keep documentation up to date Represent Slips with a friendly, clear, and professional tone What We’re Looking For 0–2 years of experience in customer support, service, or a related role Strong written communication skills and attention to detail Comfort learning new tools and workflows quickly Ability to stay organized and calm in a fast-paced environment Willingness to learn and take feedback Interest in consumer apps, fintech, or technology Nice to Have Experience using Intercom or similar support platforms Familiarity with social media or community moderation Interest in sports, culture, or peer-to-peer products Experience working with AI-assisted tools or chat systems Why Join Slips Join a growing, modern peer-to-peer platform Learn how customer support scales at a real-money consumer product Work with AI-driven tools and modern support workflows Gain exposure to product, operations, and growth teams Clear opportunity to grow into CX, Operations, or Product-facing roles Our Culture We value clarity, empathy, and speed. Great support is helpful, human, and constantly improving. Distributed working allowance No matter where you’re working from, we want to ensure you’re set up for success. We provide tools and generous financial support to complete an ideal workspace. Paid time off & leave Slips encourages employees to step away from work to relax, recharge, and spend time solo or with family and friends! In addition, unpaid or bereavement leave. Parental leave & support Becoming a parent is a huge milestone. Slips strives to offer caregivers time to spend with their children and family – providing paid leave. Flexible working arrangement We understand that life happens outside of work. That’s why we offer flexibility for you to do your best work in a way that works for you. Employee referral program We’re always looking for great talent! If a referral is hired full-time, the referring Slips will receive a bonus once the new starter has been with us for 3 months. We value passionate, self-motivated individuals who want to make a difference. Slips is proud to be an Equal Employment Opportunity and Aff… You must be 18+ to play, with some states 21+. Slips is a social betting exchange; not a sportsbook. All betting is peer-to-peer (P2P) and within specified legal states. Slips is not a CFTC-regulated prediction market and does not offer event contracts, binary options, or other derivative instruments. All predictions are peer-to-peer and are settled directly between the users. Slips is not a Lottery, nor affiliated with or endorsed by any State Lottery, and makes no claim of ownership regarding any intellectual property of any Lottery. *Zero fees on bets with friends is a limited‑time promotional offer. Slips waives its fee on peer‑to‑peer bets between friends; standard fees apply to public discover bets. Zero deposit fees apply to deposits funded by ACH bank transfer. Other deposit methods may carry fees, disclosed before you confirm the deposit. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER. #J-18808-Ljbffr