Salesforce Administrator

Salary: GBP45000 - GBP50000 per annum Location: Manchester - Hybrid 2/3 days Job Purpose The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform, ensuring it effectively supports business processes, users, and data integrity. The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system. Job Context & Scope Key Duties and Responsibilities Salesforce Administrator: The responsibilities for the role include, but are not limited to: Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports Manage user accounts, profiles, roles, permissions, and security settings Ensure system availability, performance, and data integrity Implement and maintain automation using Salesforce tools (Flows, Approval Processes) User Support & Training Act as first-line support for Salesforce-related issues and questions Troubleshoot and resolve system errors and user-reported issues Deliver user training, documentation, and guidance to improve adoption Gather feedback and translate business requirements into Salesforce solutions Data Management & Reporting Maintain high standards of data quality, accuracy, and consistency Perform data imports, exports, deduplication, and cleansing Create and maintain dashboards and reports to support business insight and decision-making Manage Salesforce releases and coordinate testing of new features Assess impact of platform updates and communicate changes to users Identify opportunities to enhance efficiency through automation and process improvements Support minor enhancements and collaborate with developers on more complex changes Security, Compliance & Best Practice Ensure Salesforce usage complies with security, privacy, and regulatory requirements Manage access controls and audit trails Follow Salesforce and organizational best practices Maintain system documentation and configuration records Liaise with business stakeholders to understand requirements and priorities Work with Salesforce vendors, partners, or developers as needed Support integration with other systems where applicable Transformation Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and / or there is downtime Requirements for the Role Proven experience as a Salesforce Administrator or similar role Strong communication and interpersonal skills. Experience supporting Sales, Service, or Marketing Cloud Understanding of CRM processes and business workflows #J-18808-Ljbffr