Remote Director, Contact Center & Intake Operations
Poulin | Willey Trial Lawyers
Wilmington, DE
- Remote job
Poulin | Willey Trial Lawyers seeks a Director of Contact Center & Intake Operations to lead our intake team and optimize conversion performance. You will turn inquiries into retained cases, coach agents, and drive process improvements in a fast-paced PI law firm environment. The role emphasizes hands-on leadership, collaboration with leadership, and a focus on improving response times, follow-up, and client experience while leveraging data insights from Litify or similar CRMs. #J-18808-Ljbffr Poulin | Willey Trial Lawyers
Vacancy posted 4 days ago
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