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Administrative Services Assistant

Morph Enterprise

Nashville, TN
Essential Duties and Responsibilities

  • Program Support and Enrollment Assistance: Serve as the primary point of contact for field case managers seeking real-time assistance with program enrollment, eligibility, renewals, and participation. Provide clear guidance, troubleshoot barriers, and ensure timely communication.

  • Client and Case Management Support: Collaborate with medical case managers to identify and resolve program issues, remove barriers to care, research client concerns, and promote a client-centered approach focused on continuity of care.

  • Partner Collaboration & Issue Resolution: Work closely with department partners, vendors, and management to resolve complex operational and client-related cases, escalate multi-agency issues, and provide recommendations for process improvements.

  • Communication & Customer Service: Manage a high volume of incoming/outgoing communications, maintain uniform communication standards, provide solution-focused customer service, and meticulously document interactions.

  • Operational Excellence: Monitor workflows, support quality assurance activities and data validation, and participate in meetings and training to support continuous improvement.

    • Minimum Required Qualifications

    • Authorization: Eligibility to work in the United States.

    • Education: Bachelor's or Master's degree in Health Administration, Public Health, Healthcare Management, or a closely related field.

    • Experience: Minimum of 4 years of front-facing customer service experience, preferably in a healthcare, public health, health insurance, or health administration setting.

    • Skills:

      • Demonstrated knowledge of healthcare operations, processes, and client service delivery.

      • Proven ability to thoroughly document interactions, research issues, and bring them to timely resolution.

      • Strong problem-solving, organizational, and time-management skills with high attention to detail.

      • Excellent verbal and written communication skills for interacting with professional stakeholders.

      • Proficiency in Microsoft Office applications and experience working with databases, case management systems, or electronic information systems simultaneously.

      • Ability to maintain strict confidentiality and comply with HIPAA and program-specific requirements.

    • Requirements: 1 professional reference required.

    Preferred Qualifications

    • Experience supporting HIV/AIDS program services, AIDS Drug Assistance Programs (ADAP), health insurance enrollment, or benefits coordination.

    • Knowledge of HIV care systems, medication access programs, and healthcare coverage options.

    • Experience providing technical assistance to case managers, healthcare providers, or public health partners.

    • Experience working with state or federally funded healthcare programs.

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Vacancy posted 2 days ago
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