Program Executive - Health & Life Sciences

Role Description

The Health & Life Sciences Program Executive (PE) is a senior, executive-facing individual contributor (IC) within the Delivery Account Management (DAM) function of Salesforce Professional Services. As an IC, Program Executives hold no direct reports, and yet expertly lead large numbers of our most senior talent across our most complex customer engagements:

• Multi-workstream transformations
• Strategic accounts
• Enterprise implementations where the margin for error is narrow and the consequences of failure are visible at the C-suite

The PE is fully allocated to a single flagship transformation program or a set of strategic accounts. They own the end-to-end program P&L, lead the Salesforce project team, run the steering committee, manage the executive customer relationship, manage scope, govern the budget, and surface risk before it becomes an escalation.

The ideal candidate will bring a diverse IT and/or Management Consulting background and knowledge of Health & Life Sciences industry trends, leveraging this credibility as a strategic advisor to our customers, partners, and internal teams across Salesforce. The candidate will be able to craft innovative, forward-looking strategies while clearly defining the path forward, leading the changes to IT strategy, policies, processes, people, governance, and partnerships, and translate program delivery into measurable business outcomes.

Health & Life Science Program Executives are at the helm of AI and Agentforce transformations that revolutionize patient outcomes and clinical workflows through autonomous, intelligent agents. They lead cross-functional teams that deploy cutting-edge digital workforces that bridge the gap between complex biomedical data and actionable healthcare insights, driving the next frontier of life sciences innovation. Their success is defined by what they deliver, what they prevent, and the customer confidence they command.

Qualifications

• Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context.
• 12+ years of professional services or consulting delivery experience, with direct accountability for program execution across financials, risk, scope, and customer outcomes.
• Demonstrated track record leading large, complex programs ($10M+) with measurable outcomes that have positively impacted the business.
• 5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams.
• Direct experience managing program financials at the engagement level.
• End-to-end knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness.
• Proven ability to lead steering committee and executive-level customer relationships.
• Experience conducting structured sales-to-delivery handoffs or equivalent intake processes.
• Demonstrated ability to identify and escalate delivery risk proactively.
• Ability to collaborate effectively across global time zones and geographies.
• Outstanding executive presence and communication skills, verbal and written.
• Must be able to operate as a fully billable IC.

Requirements

• Hands-on experience delivering Agentforce or equivalent AI platform implementations at the enterprise level.
• PMP, PgMP, or SAFe certification, or equivalent demonstrated program management discipline.
• Agile SCRUM Master certification.
• 10+ years using and/or implementing the core Salesforce products (Sales Cloud, Service Cloud).
• Salesforce platform certifications (Admin, Sales Cloud, Service Cloud, Marketing, etc.).
• Health & Life Sciences domain expertise sufficient to credibly advise at the executive level.
• Experience operating in outcomes-based or fixed-fee delivery models.
• Demonstrated ability to negotiate and resolve conflict in a delivery context.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program