Senior Collections Specialist

Senior Collections Specialist

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Job Summary

The Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. This person must be able to initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management to minimize operational risk while improving cash flow for Oldcastle Infrastructure. Participation in monthly collection conference calls with Field Partners and customers to drive results and resolve non-payment issues.

Job Location

This position is a hybrid position located at our corporate office in Atlanta, GA near the perimeter.

Job Responsibilities

• Handle a portfolio with a potential of over 700 customers.
• Responds to email and telephone inquiries from customers, and researches/resolves outstanding invoice issues.
• Reviews reports and provides feedback to sales, supply chain, and operational teams to drive action within the business.
• Provides detail reconciliations as directed by Management.
• Assign deduction reason codes to unpaid invoices, short paid invoices, and stand-alone deductions.
• Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences.
• Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies.
• Follow up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.
• Resolve unapplied cash on account as well as assist cash with unapplied cash that may belong to the AR.
• Update weekly and monthly reports for management with the status of delinquent customers and disputes.
• Work closely with cross-functional teams such as Sales, Marketing and Customer Service to resolve collection and deduction issues.
• Ability to stay accountable, transparent and escalate key issues in a timely manner.
• Participate in monthly Regional calls with all stakeholders.
• Maintains accurate and current notes on status of customer accounts.
• Review and propose potential doubtful or past due accounts for write off.
• Work closely with the credit department to ensure liens are filed, credit limits are not over, and accounts deemed necessary are put on hold.
• Ability to speak to your portfolio through analytics and reporting.

Job Requirements

• 12 + years of related experience in B2B collections
• Knowledge of lien laws a plus
• Excellent communications skills, both verbal and written
• Excellent customer service skills
• Excellent Excel skills including VLOOKUP and pivot tables
• Ability to reconcile AR accounts
• Ability to communicate with both the internal and external customer
• Ability to maintain accuracy in very detailed work environment, highly detail oriented
• Proficient in PC skills, accounting software, Internet based

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability