Account Manager - State Penitentiary Operations

Account Manager – State Penitentiary Operations

Location: Hermitage, PA (State Penitentiary Account)

Schedule: Rotating shift, every other weekend required, holidays required

Reports To: Regional Operations Manager – Naturals2Go+ Hermitage

Position Summary

Naturals2Go+ Hermitage, a leader in unattended retail, micro-markets, and vending solutions, is seeking a dedicated and detail-oriented Account Manager to oversee operations within a state penitentiary environment. This role plays a vital part in maintaining exceptional service standards, product integrity, and operational compliance in a secured correctional setting. The Account Manager will manage daily route operations, inventory control, and customer satisfaction within the facility—ensuring our commitment to world-class service is upheld even in challenging environments.

Key Responsibilities

• Serve as the primary on-site liaison between Naturals2Go+ Hermitage and facility administration.
• Maintain daily oversight of vending and micro-market operations within the penitentiary, including restocking, cash handling, and product presentation.
• Ensure security and compliance protocols are strictly followed at all times in accordance with state correctional facility policies.
• Conduct routine equipment inspections, reporting maintenance issues or malfunctions promptly.
• Manage inventory levels, track product movement, and coordinate replenishment schedules.
• Monitor sales performance and consumer trends within the facility to recommend product mix adjustments.
• Provide weekly operational reporting to management, including key metrics such as sales, shrink, and service response time.
• Foster professional working relationships with correctional officers, administrators, and facility staff while adhering to all institutional conduct standards.
• Participate in a rotating shift schedule and work every other weekend as part of the operational coverage.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 2+ years of experience in vending, foodservice, or operations management preferred.
• Prior experience working in or servicing secured or institutional environments (e.g., corrections, healthcare, education) strongly preferred.
• Must be able to pass all background and security clearance requirements mandated by the state penitentiary.
• Strong organizational and communication skills with a professional demeanor.
• Ability to lift up to 50 lbs, stand for long periods, and perform hands-on service work.
• Proficiency with handheld route devices, basic computer systems, and point-of-sale software.

Benefits

The Company has a comprehensive benefits package, which includes health, dental, and vision insurance, a 401(k) plan, and paid time off (PTO), subject to plan terms. Group Term Life Insurance and more.

Work Environment

This position operates exclusively within a state penitentiary. Candidates must be comfortable working in a controlled access environment with strict protocols. Professionalism, composure, and adherence to facility policies are mandatory.

Why Join Us Now? The vending industry is rapidly evolving, and Naturals2Go is at the forefront of this movement. This is a unique opportunity to be part of a fast-growing company, make a meaningful impact, and help everyday people build lasting businesses in their communities.

EOE