Technical Account Manager (2 Openings)

Technical Account Manager (2 Openings)

Palo Alto, California, United States Job Openings Technical Account Manager (2 Openings)

Technical Account Manager (2 Openings)

Onsite | New York City, NY or Palo Alto, CA Direct Hire / Permanent Placement

HireNow Staffing is actively recruiting two seasoned, highly skilled Technical Account Managers on behalf of a valued client partner in the fintech software startup sector. HireNow Staffing is acting as a direct placement partner for these Technical Account Manager opportunities.

We are seeking highly technical, client-facing professionals who can own integrations end-to-end, troubleshoot production issues, and drive long-term post-sales success. These roles require hands-on API expertise, commercial awareness, and the ability to serve as a trusted advisor for enterprise customers operating complex financial technology environments.

HireNow Disqualifier: Candidates with jumpy or unstable resumes will not be accepted or interviewed. We are prioritizing professionals with consistent tenure, progressive growth, and measurable technical/client impact.

Key Responsibilities

• Own client integrations from onboarding through production readiness, launch, and long-term stability
• Guide customers through API implementation, configuration, testing, and deployment best practices
• Diagnose complex technical issues using logs, traces, payload reviews, monitoring tools, and root-cause analysis
• Serve as the lead post-sales technical contact for assigned accounts
• Build onboarding documentation, integration playbooks, support workflows, and scalable client success processes
• Translate business requirements into technical solutions while communicating clearly with both technical and non-technical stakeholders
• Partner with Product and Engineering teams to escalate critical issues and improve platform performance
• Identify growth opportunities, additional use cases, and expansion paths alongside commercial teams
• Monitor account health, technical adoption, and client satisfaction metrics
• Help define and scale the company's technical account management function as an early hire

Required Qualifications (Highly Important)

• 3+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or similar
• Direct B2B fintech or mortgage software experience is non-negotiable
• Proven ownership of the post-sales lifecycle including onboarding, integrations, production support, retention, and expansion support
• Strong API troubleshooting skills including JSON responses, request tracing, webhooks, authentication flows, and debugging workflows
• Ability to independently diagnose issues and drive resolution with urgency
• Strong communication skills with executive, business, and technical stakeholders
• Experience supporting enterprise or publicly traded clients preferred
• Stable employment history with clear progression; candidates with jumpy resumes will not be considered

Preferred Qualifications (Strongly Valued)

• Experience from B2B mortgage software / mortgage technology companies (highest priority)
• Experience from API-first B2B fintech companies with complex integrations
• Experience from B2B fintech infrastructure or developer platform companies
• Experience from B2B lending or financial services software companies
• Strong understanding of enterprise software architecture, cloud infrastructure, and integration ecosystems
• Experience building onboarding or integration processes from scratch
• Technical degree from a highly regarded university preferred
• Experience in startup or high-growth environments

HireNow Disqualifiers

• No B2B fintech or mortgage software experience
• Weak API debugging or hands-on troubleshooting capability
• Pure support backgrounds without ownership of integrations
• Inability to communicate with enterprise clients professionally
• Frequent job changes without clear rationale or progression

HireNow Checklist

HireNow Staffing is recruiting candidates who meet the following profile:

3+ years in Technical Account Management or similar technical client-facing roles Strong API debugging and troubleshooting capability Direct B2B fintech or mortgage software background Proven ownership of onboarding through production success Strong communicator with enterprise-level client management skills Experience working cross-functionally with Product and Engineering Comfortable in startup pace, ambiguity, and build-mode environments Able to work onsite in NYC or Palo Alto Stable resume with progressive career growth

Standout Candidates Include:

TAMs from mortgage technology platforms who helped build integrations Technical client partners from API-first fintech infrastructure companies Solutions Engineers who transitioned into revenue-facing post-sales ownership Operators who built scalable onboarding systems in early-stage fintech firms

HireNow Package

• Base Salary: $140,000 – $220,000
• Additional Compensation: Equity + benefits package
• Relocation Assistance: Available
• Work Location: Onsite – New York City, NY or Palo Alto, CA
• Employment Type: Full-Time / Direct Hire
• Visa Sponsorship: Available

HireNow Staffing Disclaimer

All candidate information is handled confidentially and evaluated against defined requirements. This job description outlines the general scope of responsibilities and qualifications. Duties may evolve based on client needs and business growth. Only candidates meeting the core qualifications will be considered for interview.