Office Administrative and Customer Support - Supply Center Specialist

Supply Center Specialist

Location: Collegeville, PA 19426 Duration: 0-12 Months Shift: Monday Site Day (4 hours) Tuesday Site Day (4 hours; approximately 10:00 a.m.2:00 p.m.) Wednesday Office Day (4 hours) Thursday Site Day (4 hours; approximately 10:00 a.m.2:00 p.m.) Friday Office Day (4 hours) Pay Rate: $30/hr

Description:

Monday Site Day (4 hours) Manage and review inventory Identify expired products Reconcile physical inventory with the inventory reflected in our system

Tuesday Site Day (4 hours; approximately 10:00 a.m.2:00 p.m.) Unpack and put away orders Clean up and dispose of packaging materials

Wednesday Office Day (4 hours) Flexible schedule, except for scheduled meetings. May need to return to the site if any packages are delayed in transit.

Thursday Site Day (4 hours; approximately 10:00 a.m.2:00 p.m.) Unpack and put away orders Clean up and dispose of packaging materials

Friday Office Day (4 hours) Flexible schedule, except for scheduled meetings. May need to return to the site if any packages are delayed in transit.

Position Objective

As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations.

Serving as the primary point of contact for on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.

Essential Functions

• Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.
• Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.
• Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of brand.
• Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events.
• Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.
• Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.
• Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
• Complete all required training
• Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives.

Education

• Required - High school diploma required
• Desirable - Bachelor's degree in Science, but not required

Experience/Attributes

• Requires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.
• Organized, attention to detail and ability to work autonomously
• Is customer-centric and has ability to quickly pick up customer requirements and respond quickly
• Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager.
• Demonstrate a sense of urgency, contagious optimism and a "can do" demeanor
• Is innovative and never satisfied with the status quo
• Greet challenges and change as an opportunity
• Has courage and confidence to try new things and learn from mistakes
• Encourages, motivates and collaborates with others
• Builds effective partnerships with customers and colleagues

Working Conditions

• Work hours must be performed during normal business hours to match delivery times and customer hours.
• Daily car travel to and from account locations is required. Mileage is reimbursed.
• Required to be able to lift up-to 15 lbs.
• May be required to stand for long periods of time while performing work duties.

Employee Benefits

At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.