Osteria Mozza Host/ess

Osteria Mozza Lana'i Host/Ess

The Four Seasons Resort Lana'i is looking for passionate individuals, where you will create exceptional guest experiences, showcase your expertise and enthusiasm, and embody the Golden Rule in every interaction.

A Host/Ess serves as the first point of contact for guests by providing a warm welcome and introducing them to the restaurant experience. Responsibilities include, but are not limited to:

• Welcome guests, manage reservations, and coordinate seating to optimize guest flow and enhance the overall dining experience.
• Communicate the restaurant concept, food and beverage daily specials, and menu offerings; escort guests through the space to their assigned tables; obtain water preferences; and relay relevant information to servers and server assistants.
• Maintain a clean, organized host stand, waiting areas, and reservation records; ensure all menus are wiped down, free of stains or wrinkles, and presented in a clean, polished condition.
• Accurately enter and manage guest information in the reservations system, including special requests, occasions, and preferences; cross-reference Golden and OpenTable profiles to support personalized and seamless service.
• Assist servers and restaurant staff during high-volume periods or special events; support table setup and breakdown, including responsibility for table lighting and floral elements.
• Respond promptly, courteously, and professionally to guest inquiries, concerns, and complaints to ensure a positive and welcoming experience.
• And More!

About Osteria Mozza Lana'i

Acclaimed chef Nancy Silverton is known for Los Angeles eateries such as Michelin-starred Osteria Mozza, Pizzeria Mozza and chi SPACCA. Signature dishes include Nancy's Caesar, Ricotta & Egg Raviolo, Grilled Hamachi Spiedino and Alla Benno pizza featuring pineapple in a nod to Lanai's heritage. Salads will feature fresh lettuces from nearby Sensei Farms while pasta is made with local eggs, producing a uniquely rich fresh pasta dough. Breakfast specials include Smoked Salmon Crostone, Sourdough Waffles and Eggs in Purgator.

What To Bring

• Successful candidate must possess legal work authorization in United States
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
• Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card and Hawaii Food Handler's Card
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts
• Maintains a guest-focused mindset with strong interpersonal and communication skills, effectively enhances the guest experience, and demonstrates strong attention to detail while keeping a clean, organized, and well-stocked workspace

Join Our 'Ohana & Enjoy Our Amazing Benefits:

• Hourly Rate: $23.64
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay
• 100% Employer paid Medical, Dental, and Vision benefits
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Subsidized on-island housing and other resources
• Inclusive and diverse employee engagement & recognition events all year-round
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!
• And so much more!