Office Manager

Location:Pearl Dentistry - College StreetPearl Office Manager + LeaderPosition OverviewAt Pearl, we don’t run dental offices, we create experiences.We’re looking for a Practice Manager who leads, owns their practice like it’s their own, and is obsessed with both performance and people. This role is responsible for driving operational excellence, delivering a five-star patient experience, and building a high-performing, accountable team.You will partner closely with the Regional Manager and leadership team to ensure your practice consistently hits production, collections, and patient experience goals, while maintaining the energy, culture, and standards that define Pearl.What You OwnPractice Performance & OperationsOwn the day-to-day operations of the practice—nothing falls through the cracksDrive production, collections, and schedule optimizationMonitor performance daily and take action in real time (not later)Ensure systems, processes, and workflows are efficient, consistent, and scalableTeam Leadership & AccountabilityLead, coach, and develop your entire team (doctor, front desk, assistants, hygienists)Hold clear expectations and follow through with accountabilityConduct regular performance conversations and development plansBuild a culture of ownership, urgency, and positivityPatient Experience (Non-Negotiable)Ensure every patient interaction reflects the Pearl standard; warm, elevated, and seamlessOversee scheduling, check-in/out, treatment presentation, and financial coordinationResolve patient concerns with empathy, confidence, and solutionsFinancial OwnershipUnderstand and own your numbers; production, collections, and expensesReview reports regularly and take action to improve performanceManage budgets, billing systems, and financial controls with accuracy and integrityStaffing & TalentRecruit, hire, and onboard top talentBuild schedules that maximize productivity and team efficiencyIdentify gaps early and proactively solve for themProblem Solving & ExecutionAddress clinical and operational issues quickly and effectivelyMake decisions with confidence using data, experience, and Pearl standardsAdapt quickly in a fast-paced, ever-evolving environmentPartnership & AlignmentPartner with the Regional Manager for performance, accountability, and operational supportCollaborate with clinical and operational leadership to ensure alignment in patient care and experienceWork cross-functionally with HR, Finance, and Marketing to support practice growthWhat Success Looks LikeHitting and exceeding production and collections goalsA highly engaged, accountable, and positive teamStrong patient reviews and retentionA practice that runs smoothly, efficiently, and proactivelyLeaders within your team growing and stepping upWho You AreYou take ownershipYou move fast and solve problemsYou hold a high standard and don’t settleYou lead with both accountability and heartYou bring energy, urgency, and intention every day The Pearl DifferenceWe don’t do average. We don’t do “good enough.”We build something people feel through the team to the patient experience.Benefits and compensation:Competitive pay. Starting pay $65,000-$85,000 depending on experience (Dental only)Paid Time Off (PTO) and paid holidays.Insurance.401(k) with match.#sponsoromFLSA Status:ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only. #J-18808-Ljbffr