Fleet Client Services and Billing Specialist II

Fleet Services Coordinator II – North Side Houston Cox Fleet keeps your fleet moving! The leading provider of on‑site mobile maintenance and repair services nationwide, servicing light, medium, and heavy‑duty trucks and trailers across more than 20 service centers. The company is headquartered in Indianapolis and operates a 24/7 in‑house call center. Duties & Responsibilities Assist with the billing process in all markets in area. Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician. Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact. Providing excellent customer service for all internal and external customer calls. Be professional and establish positive customer rapport. Obtain customers approval for all repairs and services to be performed. Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business. Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience. Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician. Continuously develop and improve company capabilities in Dispatching and Service Scheduling. Additional duties and special projects as assigned. Requirements High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field. Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization. Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners. Excellent organizational skills and the ability to balance a variety of tasks. Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer). Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful. Ability to work independently and collaboratively within a team environment. Excellent problem-solving skills. Highly organized with exceptional follow-through abilities. Compensation Hourly pay rate: $18.17 – $27.31 per hour. The base rate may vary based on location and candidate qualifications. Position may be eligible for commission and incentive programs. Benefits Employees receive a minimum of 6.67 hours of paid time off each month, seven paid holidays per year, and additional leave for bereavement, voting, jury duty, volunteer, military, and parental leave. Eligibility Applicants must be authorized to work in the United States without current or future sponsorship. EEO Statement EEO, including disability and veterans. #J-18808-Ljbffr Cox