Collections Representative
$23 - $24 per hourHiEmployment
Job Description
Job Description
About the role:
Collecting on past due accounts and setting up payment plans when needed.
Job type : Full-time / Temporary (4 – 6 weeks)
Schedule : Monday - Friday (8am – 4:30pm)
Pay : $23 – 24 per hour
Start Date : ASAP
Location : Airport area
• Collect past due accounts from 30 - 120 days
• Answer incoming calls and work with customers via phone, mail, email
• Comfortable with cold calls, documenting information
• Set up payment plans to collect overdue funds
• Cancel accounts out due to non-payment
• Send out collection letters, update returned mail, cancel non-payment accounts
• Request assistance from other departments on disputed charges
• Research missing / mis-applied payments with follow-up to customers
• Issue credit memos when/where applicable
Qualifications :
• High school diploma or equivalent
• 2+ years in accounts receivable, collections, billing or customer service
• Able to handle high call volume; strong follow-through; track dozens of open items
• Debt / Collections resolution experience; taking payments by phone
• Ability to multi-task, identify customer issues and resolve in a timely manner
• Ability to resolve delinquent accounts through payment plans
Vacancy posted 14 days ago
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