Customer Service Representative - Manufacturing

Your Mission

As a Customer Service Representative, you are the vital link between our customers and the HOERBIGER manufacturing facility. You ensure smooth order and quotation processes while supporting our sales organization with accuracy, transparency, and a strong customer focus. By coordinating activities across operations, you help shape reliable, future-oriented customer experiences. Your contribution directly supports operational excellence and long-term customer partnerships.

How you will make a difference

• Customer Communication: Act as a trusted point of contact, communicating clearly and professionally with customers
• Order Management: Create, edit, acknowledge, and monitor sales orders from entry through delivery and invoicing
• Proactive Follow-Up: Track order status, identify expediting opportunities, and provide timely, proactive feedback
• Quotation Management: Prepare, edit, and acknowledge quotations while maintaining pricing data using HOERBIGER tools
• Pricing Accuracy: Maintain list, target, customer, currency, and deviated pricing with a high level of data integrity
• Issue Resolution: Coordinate returns, credits, and replacement orders to resolve customer complaints efficient

What you should be good at

Customer Service Experience: Thee to five years of experience in a customer service role, ideally in a manufacturing environment

ERP and Data Skills: Confident handling of master data in integrated MRP or ERP systems

Digital Competence: Proficiency in Microsoft Word, Excel, PowerPoint, email, and internet-based tools

Communication Skills: Clear and effective oral and written communication with customers and internal teams

Analytical Thinking: Ability to work with numbers, currencies, and imperial and metric units, and to read manufacturing drawings

Collaboration Mindset: Strong sense of urgency, problem-solving ability, and ease working across multiple internal functions

What you can look forward to

Career Stability: With over 130 years of industry leadership, Hoerbiger offers the security of a long-established company with a forward-looking vision.

Financial Stability and Rewarding Compensation: We recognize and value your contributions with competitive salaries and local fringe benefits.

Supportive Teamwork

A positive atmosphere and a collaborative environment, where you'll experience mutual support among colleagues.

Professional and Personal Growth

With a polite and respectful culture, there's often a greater emphasis on personal development and continuous learning.

Recognition and Appreciation

Being part of a polite and appreciative team means that your efforts and achievements are recognized and celebrated.

Who we are

Join our global team of over 7.500 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology, as well as growth markets such as semiconductor, automation, photonics, aerospace and medical. Guided by our core values. Pioneering Spirit, Courage, Fairness, and Closeness - we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 40 countries and 150 locations, you'll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference