Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve built my agency with a strong foundation in State Farm experience, opening our first location in Arlington on January 1, 2020, and expanding into Fort Worth on February 1, 2025. Before becoming an agent, I worked as a State Farm team member, which gave me a deep appreciation for integrity, accountability, and doing what’s right for customers and teammates alike. Our team is dynamic, diverse, and driven - we’ve created a culture rooted in honesty, growth, and collaboration, where we celebrate successes and support one another through challenges.

Community involvement is a core part of who we are. Each quarter, we host events to provide breakfast, lunch, school supplies, and other essentials to local businesses and schools. We also invest heavily in development through weekly in-house trainings and annual opportunities for offsite learning. With two centrally located offices in Arlington and Fort Worth, we offer convenience and flexibility for both team members and customers. Our benefits include a Simple IRA, health insurance, work-life balance, and licensing reimbursement.

We look for people with honesty, integrity, grit, determination, and big goals — team players who love accountability and want to grow. If you’re motivated by meaningful work and energized by a supportive, high-reaching team, this is a place where you can truly thrive.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Cecy Diaz Win - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.