Collections Representative

Collections Representative

Drive Medical has become a leading manufacturer of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 100 countries around the world.

The Collections Representative will be responsible for a portfolio of accounts, ensuring that they are kept within "current" standards. They will build and uphold positive relationships with external clients and internal, cross-departmental stakeholders.

Main Activities/Responsibilities:

• Review open accounts and follow up if they are past due.
• Work with the deductions department to reconcile any deductions/short-pays that may arise.
• Resolve any unapplied cash on an account.
• Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls.
• Maintain strong level of professionalism and customer service with clients via excellent communication.
• Process Bank Wire, ACH & Credit Card transactions.
• Reach out to customers on pending orders.
• Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance.
• Work closely with the Sales Team as it relates to customers that are not within payment terms.

Competencies:

• Ability to communicate effectively to others, maintaining a persuasive and credible presentation style at all levels of the organization.
• Ability to handle information in a confidential manner.
• Accountable, self-motivated, hands-on and dynamic.
• Ability to work in a fast paced, result focused and demanding entrepreneurial environment.
• Proficient in Microsoft Office, specifically Excel and Outlook.
• Experience with SAP preferred.

Reporting Relationships and Supervision:

• Reports to Manager of Collections

Education and Experience:

• 1 year of Business Collections experience (B2B)
• High School diploma, but BS/BA Degree preferred

Pursuant to New York law, Drive Medical provides a salary range in job advertisements. The salary range for this role is $26.92 to 27.40 per hour. Actual salaries may vary depending on factors such as the applicant's experience, specialization, education, as well as the company's requirements. The provided salary range does not include bonuses, incentives, differential pay, or other forms of compensation or benefits which may be offered to the applicant, if eligible according to the company's policies.

Drive Medical an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment. Drive Medical prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, gender, sexual orientation, gender identity, pregnancy and/or parental status, national origin, age, disability status, protected veteran status, genetic information (including family medical history), or any other characteristic protected by federal, state, or local law. Drive Medical complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.