Customer Resolutions Specialist

What you’ll be doing day to day Resolve customer issues by collecting pertinent information, informing customers of options, and finding an acceptable resolution. Resolve customer issues with urgency while balancing the needs of the customer and the IKEA store, Customer Support Center, while considering operational procedures and costs. Collaborate with Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded. Provide customers with a forum to express their concerns and react in a professional and empathetic manner. Maintain accurate records of customer resolutions and follow through / negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer. Create and support reporting Customer Resolution metrics to ensure KPIs are being met. Contribute to an environment where the IKEA culture is a strong and living reality that embraces the diversity of co‑workers and customers. Compensation and Benefits The pay range for this role is $19.96 - $28.20 based on relevant work experience. Job type: Full time, Permanent Hours: 38–40 hours per week Generous paid time off, holiday and sick time WiselyPay – get earned wages up to two days early Paid parental leave (up to 16 weeks) KinderCare tuition discount Retirement and bonus plans Co‑worker discount, meal deal, and referral bonus Pet insurance program Education assistance and learning programs Safety shoe reimbursement 24/7 telehealth visits Dental and vision plans Medical and Rx plans (must work min. 20 hrs/wk) A fun and inclusive work environment #J-18808-Ljbffr IKEA Gruppe