Dental Scheduler (In-Office)

In-Office Dental Scheduler

Serving dental practices across North America, Unique Dental Scheduling is a fast-growing business located in Southern Indiana, providing appointment scheduling and patient communication services for dental practices.

For 25 years, Unique has helped dental offices grow through our dedication to excellence in service, quality, and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards.

Our environment is team-oriented, family-friendly, and supportive. Unique is committed to helping employees achieve a challenging and rewarding work experience while creating opportunities for career advancement and professional development. As we continue to grow, we are looking for motivated individuals who thrive in a fast-paced environment and are passionate about delivering exceptional patient care.

Introduction to the Role

Unique Dental Scheduling is seeking an In-Office Dental Scheduler to join our growing team in Southern Indiana. This position is responsible for managing inbound and outbound patient communications, scheduling appointments for dental practices, and delivering an outstanding patient experience.

You will work alongside a supportive team while assisting patients with scheduling, rescheduling, confirming appointments, and answering general non-clinical questions. Success in this role requires excellent communication skills, strong attention to detail, accuracy in scheduling and data entry, and the ability to multitask efficiently in a fast-paced environment.

At Unique, we provide ongoing training and professional development because we believe every role is an opportunity to build skills and grow professionally. Performance is measured through quality, accuracy, productivity, scheduling effectiveness, attendance, and customer service standards.

(IF DENTAL EXPERIENCE): If you have experience with dental or medical, you get to enjoy the patient interaction by assisting them in scheduling their needed appointments; however, we are unable to give clinical advice over the phone. A bonus is that paperwork, physical requirements, and typical job functions for an office/clinical setting do not apply.

Equipment and training will be provided. A strong internet connection is required. Our full-time shift availability includes Monday Friday, mid-day and evenings. We also have part-time flexible schedules available. Our agents' schedules are the same week after week for our employees' convenience and consistency.

Those Who Are Successful in This Role Have Traits Such As:

• Excellent multitasking abilities
• Strong computer skills (including typing at least 40 WPM)
• Professional and friendly communication style
• Eagerness to assist patients and team members
• Excellent customer service skills
• Reliability and strong attendance
• Strong attention to detail and accuracy
• Ability to work efficiently in a fast-paced environment
• Excellent verbal and written communication skills
• Fluency in Spanish highly preferred

Essential Duties and Responsibilities

• Answer incoming patient calls promptly and professionally.
• Schedule, reschedule, and confirm dental appointments accurately.
• Make outbound calls for appointment confirmations, recalls, and follow-up scheduling.
• Maintain accurate patient information and appointment records.
• Provide exceptional patient service and represent our clients professionally.
• Navigate multiple software systems while speaking with patients.
• Meet quality, productivity, and scheduling performance standards.
• Prioritize patient needs and scheduling requests appropriately.
• Respond positively to coaching and feedback.
• Maintain confidentiality and comply with HIPAA regulations.
• Assist with additional duties as assigned.

Education and Experience Requirements

• High school diploma or equivalent required
• Associate degree or additional post-secondary education preferred
• 12 years of customer service experience required
• Dental, medical, scheduling, call center, reception, or administrative experience preferred

Additional Requirements

• Must be able to work onsite at our Jeffersonville, Indiana office.
• Must pass a pre-employment background screening.
• Must successfully complete all pre-employment assessments.
• Must be dependable and maintain excellent attendance.
• Must be able to sit, type, and work at a computer for extended periods.

The ideal candidate is conscientious, respectful, efficient, and patient-focused. They maintain a positive attitude, demonstrate excellent attendance, communicate effectively, and thrive in a fast-paced office environment.

Candidates who are goal-oriented, adaptable, detail-oriented, and committed to delivering exceptional patient care will excel in this role. We are specifically seeking individuals who are effective time managers, problem solvers, and team players.

Available Schedules

Full-Time

Monday through Friday, mid-day shifts:

10 AM- 7 PM, 11 AM- 8 PM, 12 PM- 9 PM, and 1 PM 10 PM (ALL EST)

Part-Time

Monday through Friday, afternoon and evenings.

Flexible schedules ranging from 3 PM 10 PM (All EST).

Benefits

Unique offers a comprehensive benefits package including:

• Medical
• Dental and Vision (employee premium paid)
• Employee Assistance Program
• Paid vacation and sick leave
• Paid holidays
• 401(k) with 4% company match
• Company-paid life insurance
• Company-paid long-term disability
• Short-term disability coverage
• Professional development opportunities
• Potential for performance-based bonuses
• Additional $1.00 per hour for bilingual fluency

Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.

Unique provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.