Front Desk Clerk - Part Time

Position Overview We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee, WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check‑ins and check‑outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities Guest Check‑In and Check‑Out: Greet guests upon arrival, ensure a smooth check‑in process, verify guest information, process payments, and issue room keys. Provide information about hotel services, facilities, and local attractions. Process check‑outs efficiently, including payments and receipt issuance. Customer Service: Respond to guest inquiries and requests promptly and courteously, resolve complaints and issues in a timely and professional manner, anticipate guest needs, and maintain a positive welcoming atmosphere at the front desk. Reservation Management: Assist with reservations, modifications, cancellations, update reservation system accurately, ensure room availability, and assign rooms based on preferences and hotel policies. Administrative Tasks: Maintain accurate records of guest accounts, prepare daily reports, balance cash drawers, answer phones, and respond to emails. Safety and Security: Monitor lobby and front desk area, follow emergency procedures, report hazards or security concerns to management immediately. Qualifications High school diploma or equivalent. Previous experience in customer service or hospitality preferred. Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Ability to multitask and work in a fast‑paced environment. Proficiency in computer software, including MS Office and hotel management systems. Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits Competitive hourly wage. Comprehensive training program. Opportunities for advancement within the company. Employee discounts on hotel stays and other amenities. Flexible scheduling options. #J-18808-Ljbffr