Office Manager

Join a team that makes a difference in the lives of our clients and their families. Senior Helpers of North Seattle offers a career that promotes professional growth, a positive work environment, and the opportunity to help seniors age in the comfort of their homes. We seek an individual who can work autonomously and contribute to our mission of caring for seniors while supporting our hardworking team. What We Need From Our Home Care Office Manager The Home Care Office Manager plays an essential role in maintaining a productive, client‑focused workplace. The ideal candidate will be able to execute daily core business functions with minimal supervision, adapt quickly to changing needs, and uphold a high standard of customer service. Examples of Job Duties Administrative Answer and screen incoming phone calls in a pleasant, courteous manner. Use software to track client interactions and follow up with clients, including creating and sending welcome packets and other communications. Perform general office functions such as data entry and file maintenance, ensuring all information is properly filed, organized, and easily accessible. Scheduling Schedule caregiver shifts and hours in advance, coordinating qualifications and availability to match client needs and care plans while maximizing the client experience and controlling costs. Identify and resolve scheduling issues (e.g., call‑offs, no‑shows) and use independent judgment to evaluate solutions and implement established policies for immediate resolution. Recruiting Assist with active recruitment, hiring, training, and retention of caregiving staff. Communicate and provide input to maintain appropriate staffing levels. Assist HR in ensuring all compliance requirements for caregiver staff are met, including Washington state regulations and internal policies. Payroll/Billing Support billing, accounts receivable and payable as requested, ensuring invoices are completed accurately, timely, and according to company policy, and record, monitor and follow up on receivables. Assist with payroll functions to meet company deadlines, including collecting and organizing timesheets and reconciling against scheduling calendars; track late, missing, and incorrect timesheets. Complete other duties and responsibilities as assigned. Examples of Job Qualifications High School diploma or equivalent and 1‑2 years related experience and/or training. Experience using telephones with multiple lines, multitasking on several calls, and maintaining professionalism and patience in a fast‑paced environment. Team player with excellent verbal and written communication skills, strong client interaction, and the ability to multitask and work independently; attention to detail is essential. Strong human relations, customer service, and problem‑solving skills. Proficiency in word processing and computer skills (Outlook, Office, Excel) and ability to learn additional software quickly, including schedule management tools. Valid driver’s license, reliable vehicle with current insurance and registration. Willingness to travel within Seattle and surrounding cities. Minimum of one year in a staffing, scheduling, or logistics position preferred. Licensed CNA, HCA, care‑coordination, or senior caregiving experience preferred. Travel Travel throughout Seattle and surrounding areas may be required. Examples of Job Benefits Pay rate of $27–$30 per hour plus bonus opportunities. Paid sick leave. Mileage reimbursement. Growing company with opportunities for development. Discounts on entertainment, electronics, travel, and more. About Senior Helpers: We are an independently woman‑owned and operated franchisee of Senior Helpers®. Senior Helpers® has been the nation’s premier franchisor of in‑home senior care franchisees since 2005, offering a range of services from specialized chronic‑care to companion support. Our mission is to provide compassionate care and improve the quality of life for clients, families, and employees. We are a proud equal‑opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. #J-18808-Ljbffr Senior Helpers