IT Systems Administrator

GoodRx IT Support Specialist

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

Responsibilities

• Resolve escalated issues requiring backend/system changes across identity, SaaS, and endpoint platforms
• Administer core systems including identity management (e.g., AD, Okta), SaaS tools (e.g., Google Workspace, Microsoft 365), and endpoint management solutions
• Perform system configurations, access management, and controlled changes to maintain system integrity and security
• Identify root causes of recurring issues and implement fixes to prevent recurrence
• Support onboarding and offboarding processes through system provisioning and deprovisioning
• Maintain and update system documentation, including configurations, processes, and procedures
• Support and troubleshoot network-related issues within managed systems and escalate infrastructure-level issues to Operations
• Contribute to automation and process improvements within managed systems
• Partner with IT Systems Operations Engineers on escalations, incident follow-ups, and implementation of system improvements

Scope & Boundaries

• Owns execution within systems, not system design
• Focuses on platform-level administration and configuration (identity, SaaS, endpoint), not infrastructure operations
• Does not define infrastructure architecture or long-term system strategy
• Escalates complex, high-impact, or cross-system issues to Operations
• Balances support-related escalations with system administration responsibilities
• Does not own infrastructure reliability, monitoring, or system performance outcomes

Success Indicators

• Quality and speed of escalation resolution
• Reduction in repeat issues through effective root cause resolution within managed systems
• Accuracy and consistency of system configurations and changes
• Contributions to automation and process improvements within managed systems, in partnership with Operations
• Effective collaboration with Help Desk and Operations

Skills & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience
• 2–4 years of experience in IT support, systems administration, or a related role
• Experience administering identity systems (e.g., Active Directory, Okta) and SaaS platforms (e.g., Google Workspace, Microsoft 365)
• Experience with endpoint management and device provisioning tools (e.g., Jamf, Intune, Airwatch)
• Strong troubleshooting skills across user, system, and platform-related issues
• Familiarity with access management, permissions, and security best practices
• Experience working with ticketing systems (e.g., ServiceNow, Jira)
• Strong documentation, organization, and time management skills
• Ability to manage multiple priorities and adapt in a fast-paced environment
• Strong communication skills with both technical and non-technical stakeholders
• Experience working within defined systems and processes, with the ability to execute controlled changes
• Ability to lift and carry up to 50 pounds

Engineering teams are responsible for supporting appropriate security controls, including management, operational, and technical controls in addition to general GoodRx best practices, such as reading and adhering to the security policies and procedures, being vigilant and observant of potential security threats, etc.

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices: $96,000.00 - $154,000.00

New York Office: $88,000.00 - $141,000.00

Santa Monica Office: $80,000.00 - $128,000.00

Other Office Locations: $72,000.00 - $115,000.00

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We're committed to growing and empowering a more inclusive community within our company and industry. That's why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don't necessarily check every box outlined in the job description. Please still get in touch - we'd love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at View email address on click.appcast.io.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ goodrx.com or View email address on click.appcast.io addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit