Director of Client Services

Requirements

• At least 7 years of experience in B2B professional services, learning and development, or a comparable services-based environment, including ownership of complex client relationships and the delivery of successful client programs.

• Demonstrated experience developing client services strategies, managing complex post-sale engagements, mitigating account risks, and driving client satisfaction, retention, rebooking, and expansion.

• Hands-on experience in solution design or solutions architecture, ideally involving corporate learning programs or professional services engagements, with the ability to turn ambiguous client needs into feasible, well-defined solutions.

• At least 5 years of direct people management experience, including responsibility for team performance, coaching, professional development, and career growth.

• Strong cross-functional collaboration skills, with the ability to work effectively with commercial teams, product and delivery specialists, facilitators, and client services professionals.

• Demonstrated ability to lead through ambiguity, translate client needs into actionable plans, and connect team performance to measurable business outcomes.

• Strong commercial and business acumen, including an understanding of organizational transformation, behavioral change across departments, and the internal dynamics that influence client decisions.

• Excellent judgment in scoping engagements, balancing client expectations with delivery feasibility, resource constraints, financial considerations, and service quality.

• Strong communication, stakeholder management, and relationship-building skills, with the ability to influence senior leaders and manage sensitive client situations.

• A systems-oriented mindset, with the ability to improve processes, establish consistent operating practices, use performance metrics, and identify opportunities to strengthen efficiency and scalability.

Preferred qualifications:

• Experience in B2B professional services, solutions engineering, or a comparable consultative delivery environment.

• Background in Learning and Development consulting or corporate training solutions.

• Experience leading client relationships, professional services functions, or delivery teams within a services-based business.

• Familiarity with CRM and operational systems such as HubSpot, CPQ tools, proposal management platforms, and client impact reporting.

Benefits

• Competitive base salary: $135,000–$155,000 annually.

• Short-term incentives: Eligibility to participate in a Success Share incentive program.

• Equity-related rewards: Opportunity to receive a Profits Interest Units grant commensurate with the role.

• Healthcare coverage: Medical, dental, and vision insurance.

• Retirement benefits: 401(k) plan with employer matching.

• Flexible vacation policy: Paid time off with flexibility to support work-life balance.

• Paid holidays: 11 federal holidays and 2 additional company holidays.

• Additional time off: Kind Fridays and a paid year-end break during the final week of the year.

• Learning and development: Dedicated Learning Days and opportunities to continue developing professional skills.

• Health and wellness: Health and Wellness benefit to support employee wellbeing.

• Remote work: Fully remote position open to candidates across the United States, with a preference for those able to work East Coast hours.

• Collaborative culture: An environment that values continuous learning, curiosity, teamwork, humor, and meaningful impact.

• Inclusive workplace: Commitment to equal employment opportunities and reasonable accommodations for individuals with disabilities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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