Senior Research Operations Contractor

We are seeking a senior, hands‑on Research Operations Contractor to own the day‑to‑day operational execution of a large, longitudinal, patient‑facing research program. This role is execution‑focused. It does not include responsibility for study strategy, statistical analysis, or people management, all of which are handled internally. This role requires exceptional attention to detail , strong organizational discipline, and clear, proactive communication . It is not suitable for someone who is comfortable with ambiguity but inconsistent follow‑through. The contractor will be accountable for keeping complex research operations running cleanly, accurately, and on schedule over an extended period, with variable hours by study phase and minimal day‑to‑day oversight. This is a remote contract role of approximately 300 hours over ~12 months . Candidates must work in Eastern Standard Time. Key Responsibilities Execute and manage day‑to‑day research operations for a multi‑phase, longitudinal study with a high degree of accuracy and consistency. Manage participant operations, including coordination, engagement tracking, incentives, and issue resolution, ensuring no details fall through the cracks. Coordinate logistics and fulfillment (getting products into research participants' hands) with external vendors and internal teams; anticipate, track, and resolve exceptions. Maintain complete, organized, audit‑ready study documentation and support IRB, privacy, and regulatory requirements. Track timelines, dependencies, and operational tasks using project management tools; ensure precise follow‑through. Communicate clearly and professionally with internal project leads and client stakeholders, escalating issues early and appropriately. Identify operational risks and propose practical, detail‑oriented solutions to maintain study continuity. Required Experience 5+ years of hands‑on experience executing complex research studies (health, clinical, UX, or similar). Demonstrated experience with participant‑facing, longitudinal, or compliance‑sensitive research . A proven track record of exceptional attention to detail , organization, and documentation accuracy. Strong written and verbal communication skills, with experience interacting directly with internal teams and external clients. Ability to operate independently as a contractor in a low‑hours, long‑duration engagement. Proficiency with project management tools (e.g., Asana) and Microsoft Office (Excel, Word, PowerPoint). Prior exposure to IRB‑governed research or formal research compliance training is strongly preferred. As part of the application, we will ask candidates to complete a short written exercise (max 300 words) to help us assess attention to detail and operational thinking. About dQ&A We’re a mission‑driven company helping to shape the next generation of diabetes care, from cutting‑edge tech to better patient experiences. We partner with: Global pharma and medical device companies Fast‑growing innovators in medical technology and drug development Small start‑ups with big new ideas Research organizations and patient organizations Technology companies dQ&A translates the real‑life experiences and perspectives of people with diabetes and healthcare providers into information and recommendations that are used to develop better diabetes products and services. Our team is curious, smart, collaborative, and kind. We work hard because we care deeply – about our clients, about the work, and about the millions of people our insights help every year. Seniority level Mid‑Senior level Employment type Contract Job Function Management and Manufacturing Industries Research Services, Market Research, and Medical Equipment Manufacturing #J-18808-Ljbffr