Health Insurance Enrollment Representative - MN Health Insurance Program Rep 1

Job Details

Working Title: Health Insurance Enrollment Representative

Job Class: Minnesota Health Insurance Programs Representative 1

Agency: MNsure

• Job ID : 94611
• Location : St. Paul
• Telework Eligible : Yes
• Full/Part Time : Full-Time
• Regular/Temporary : Unlimited
• Who May Apply : Open to all qualified job seekers
• Date Posted : 06/03/2026
• Closing Date : 06/15/2026
• Hiring Agency/Seniority Unit : MNsure
• Division/Unit : MNsure / MNsure Call Center/Ops 7
• Work Shift: Day Shift
• Work Hours : 7:45am - 4:15pm
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $24.41 - $34.24 / hourly; $50,968 - $71,493 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area : MNsure
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

MNsure is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. MNsure does not participate in E-Verify.

This position is eligible for telework for applicants who reside in Minnesota (or a bordering state within 50 miles of the office location).


The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.


Job Summary

** This posting will be used to fill multiple vacancies**

The purpose of this position is to support enrollment and eligibility determinations for health care programs for the MNsure State Health Exchange. Determinations of eligibility are made by applying a myriad of interrelated and complex policies and guidelines that are unique to each program, applicant and enrollee and the eligibility and enrollment will be conducted in an online web portal. The incumbent, working in a high volume and data/deadline driven environment with extensive client contact, must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private options for each applicant/enrollee including the ability to direct problem solve or triage callers into the correct assistance service.


Responsibilities Include:

• Serve as a specialist in MNsure Contact Center, assisting consumers in all aspects of enrollment and billing in the Minnesota Health Insurance Exchange.
• Serve as a liaison to other state agency sponsored call centers to assist them in effectively carrying out their responsibilities to callers.
• Respond to all aspects of the enrollment process through the MNsure Health Insurance Exchange.
• Provide to callers or coordinate with other call center representatives at DHS or financial workers at the counties to ensure that callers are appropriately enrolled and qualified beneficiaries' medical assistance consistent with federal law and the state continuation statute.

Qualifications

Minimum Qualifications

Two (2) years of customer service experience demonstrating the following:

• Ability to administer policies, procedures, and systems used to make eligibility determinations.
• Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.
• Ability to use math skills to calculate income using multiple sources of documentation.
• Strong customer service skills and effective oral and written communication.
• Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.
• Ability to work within a high volume, deadline-orientated, and accuracy-focused program where performance and production standards must be met.
• Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.

Preferred Qualifications

• Knowledge of Minnesota Health Care Programs and experience working with eligibility determinations for the programs.
• Knowledge of FileNet database.
• Experience managing a caseload.
• Knowledge of HIPAA and the Data Privacy Act.
• Quickly adapt to changing policies and procedures.

Additional Requirements

To facilitate proper crediting, please ensure that you clearly describe your experience in the areas listed above.


Application Details

How to Apply

Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at View phone number on click.appcast.io or email View email address on click.appcast.io . For additional information about the application process, go to .


Contact

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact Emily Cleveland at View email address on click.appcast.io for assistance.

If you have questions about this position, contact Robyn Anderson at View email address on click.appcast.io .

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Will at View email address on click.appcast.io .


About MNsure

MNsure is Minnesota's official health insurance marketplace created through the Patient Protection and Affordable Care Act. MNsure is where individuals and families can shop, compare, and choose health coverage that meets their needs and is the only place Minnesotans can access financial help to lower the cost of monthly insurance premiums and out-of-pocket costs for eligible persons. For more information about MNsure, visit .


Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.


Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.



EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at View phone number on click.appcast.io or email View email address on click.appcast.io and let us know the support you need.