Customer Service & Dispatch Coordinator

Full-time

Windsor America

About Us
Eco Garage Door Services provides professional garage door repair, installation, and maintenance to customers throughout Texas. As part of the Windsor America family, we offer the stability of a growing organization with the feel of a local team. We value initiative, invest in our people, and give you room to make a real impact.
About the Role
As our Customer Service & Dispatch Coordinator, you'll be the main link between our customers and our field technicians. You'll answer calls, book appointments, manage the daily technician schedule, and make outbound calls to follow up with customers and help grow our business. If you're confident on the phone, love staying organized, and enjoy a fast-paced day, this role is for you.
What Your Day Looks Like
Customer Service & Scheduling (about 70%): Answer inbound calls, schedule repairs and installations, and help customers with basic troubleshooting and service questions.
Dispatch & Follow-Up (about 20%): Manage technician schedules throughout the day, confirm appointments, follow up on open estimates, and reach out to past customers.
Outbound Calling (about 10%): Contact property managers, home owners, and referral partners to create new service opportunities.
Responsibilities
Turn inbound calls into booked appointments
Recommend repairs, maintenance plans, and installation services based on customer needs
Coordinate with technicians to keep schedules efficient and customers informed
Keep customer information, service notes, estimates, and payment records accurate
Resolve customer concerns and escalate issues when needed
Meet booking, sales, and customer service goals
What You Bring
1+ year of experience in customer service, call center, dispatching, or scheduling
Confidence on the phone, including making outbound calls
Strong verbal and written communication skills
Excellent organization and attention to detail
Ability to multitask in a busy environment
Positive attitude and strong work ethic
High school diploma or equivalent
Reliable transportation and ability to work on-site in Manchaca, TX
Nice to Have
Experience in home services (HVAC, plumbing, electrical, garage doors, or similar)
Familiarity with ServiceTitan or similar scheduling/CRM software
Appointment setting or inside sales experience
Experience supporting field service technicians
Equal Opportunity Employer
Eco Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.

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Vacancy posted 3 days ago

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