Key Account Manager (PM : Manufacturing))

Job Description

Job Description

Key Account Manager (PM: Manufacturing)

Automation Personnel Services is seeking an Account Manager for a manufacturing company based in Orlando, FL. In this role, you will support business development efforts, manage client relationships, and coordinate new product and project launches from concept through commercialization. This position serves as a key link between customers and internal departments, ensuring projects remain on schedule, customer expectations are met, and business opportunities are successfully executed.

This is an excellent opportunity for a highly organized, customer-focused professional with experience in account management, project coordination, and manufacturing operations.

Pay Rate $28 - $31 per hour

Schedule and Hours

Monday through Friday, first shift 8:30 am to 5:00 pm.

Account Manager Duties & Responsibilities

• Support Business Development and Sales leadership in managing key customer accounts and new business opportunities.

• Manage project briefs from concept through development, production, shipment, and first reorder support.

• Serve as the primary point of contact for customers throughout the project lifecycle.

• Build and maintain strong customer relationships through proactive communication and exceptional service.

• Coordinate activities across R&D, Regulatory, Quality Assurance, Purchasing, Supply Chain, Finance, Production, Logistics, and Customer Service teams.

• Establish, maintain, and track project timelines to ensure key milestones and deliverables are achieved.

• Monitor project activities including costing, sampling, formula approvals, packaging development, BOM creation, production readiness, and shipment schedules.

• Create and maintain accurate Bills of Materials (BOMs) and technical assembly documentation for new product launches.

• Ensure BOMs are production ready and submitted for Quality Assurance review and approval.

• Enter and track launch purchase orders while ensuring pricing, BOMs, and production requirements are accurate.

• Provide clients with regular project updates, status reports, meeting recaps, and action item summaries.

• Identify project risks, delays, missing information, or ownership gaps and escalate concerns as necessary.

• Drive accountability across departments to ensure deadlines and commitments are met.

• Support product launch execution and monitor reorder timing to ensure customer success and revenue growth.

• Assist with customer visits, business reviews, and strategic planning meetings.

• Support continuous improvement initiatives designed to improve operational efficiency and customer satisfaction.

Account Manager Qualifications & Requirements

• High School Diploma or equivalent required.

• Associate's Degree or bachelor’s degree in business, Project Management, Supply Chain, Operations, or a related field preferred.

• Minimum of two years of experience in account management, project management, customer service, manufacturing operations, or a related field preferred.

• Manufacturing industry experience preferred.

• Experience with ERP, CRM, or project management software preferred.

• Strong organizational, project management, and multitasking skills.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical abilities.

• Customer-focused mindset with a commitment to service excellence.

• Ability to work effectively in a cross-functional team environment.

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

• Demonstrated ability to manage multiple priorities in a fast-paced environment. .

Knowledge, Skills & Abilities

• Ability to manage strategic project briefs and ensure projects move through the pipeline on schedule.

• Strong understanding of project coordination, product launches, and customer account management.

• Ability to improve visibility across active customer opportunities and open orders.

• Strong collaboration skills across Business Development, Project Management, R&D, Regulatory, Quality, Supply Chain, Production, Customer Service, and Finance teams.

• Ability to identify risks, resolve issues, and minimize project delays.

• Knowledge of on-time and in-full (OTIF) performance metrics.

• Understanding of demand planning, reorder management, and revenue forecasting concepts.

• Strong attention to detail and follow-through. • Ability to leverage technology, automation, and AI tools to improve efficiency and project execution.

• Proven ability to build trust and confidence with customers and internal stakeholders.

Success Factors

• Strong ownership and accountability.

• Exceptional customer service and relationship-building skills.

• Ability to maintain clear communication across multiple departments.

• Effective follow-up and organizational skills.

• Strong sense of urgency and attention to deadlines.

• Ability to successfully manage new product launches and customer projects.

• Proactive approach to identifying opportunities and solving problems.

• Commitment to continuous improvement and operational excellence.

Working Conditions

• Professional office environment.

• In-office attendance required Monday through Friday from 8:30 a.m. to 5:00 p.m.

• Frequent collaboration with Sales, Production, Logistics, Finance, Product Development, Purchasing, Quality Control/Quality Assurance, and Customer Service teams.

• Regular use of computers, office equipment, and business software.

• Occasional travel for customer visits, meetings, and business reviews may be required.

Job Type

Full-time, temporary

Benefits

• Weekly Pay

• Medical, dental, vision, short-term disability, and life insurance

• 40 Hours Service Bonus after 1 year of continuous service and 1500 hours

• 6 paid Holidays after 1 year of continuous service and 1500 hours

401(k) Retirement Plan

Automation Personnel Services is the only staffing agency specializing in manufacturing and industrial roles that offers 401(k) matching to all eligible contingent and temporary associates.

Click Apply Now to submit your application or call us at View phone number on us.fitly.work to learn more. You can also apply in person at our office located at: Automation Personnel Services

Orlando Branch 4574 S. Kirkman Road Orlando, FL 32811

Get that New Job Feeling! Apply Today!

Equal Opportunity Employer

APSOrlando