Technical Implementation Specialist
Virtual Vocations Inc
Providing technical support in a high call volume Service Desk environment, the full-time Technical Implementation Specialist will assist small and medium-sized customers with problem resolution for NCR products and services, ensuring adherence to service level agreements and high customer satisfaction ratings while working remotely. Key responsibilities Manage call and incident resolution through the Genesys Cloud contact center and ServiceNow/JIRA ticketing systems Deliver technical support via phone and email, troubleshooting hardware/software issues and providing solutions to maximize system availability Collaborate with internal technical groups and external resources to gather information and resolve complex problems Required qualifications Associates or Bachelor's degree in IT or equivalent experience in a related field Minimum of 2 years of Help Desk or related IT experience Understanding of Windows 10, Windows 11, Microsoft 365, LAN/WAN terminology, and IP protocols Familiarity with ticketing systems such as ServiceNow, Remedy, or JIRA Ability to work the 11 am - 8 pm EST shift and obtain Public Trust Clearance
Vacancy posted 4 days ago
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