Technical Implementation Specialist

Role Description

Reporting to the VP of Operations, we are hiring a Technical Implementation Specialist to join our team and lead end-to-end software implementations for clients in the single-family lending space. As our new Implementation Specialist you will act as the bridge between customers, Product, Development, IT, and Operations teams to ensure implementations are delivered successfully, align with performance and security standards, and are adopted effectively through training, change management, and ongoing support. You will manage multiple implementations at various stages, guiding clients through migrations, integrations, upgrades, and process changes while proactively communicating timelines, risks, progress, and solutions throughout the lifecycle of each project.

This is a full-time, fully remote position within the US working Eastern Standard hours.

Qualifications

• Experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment.
• Understanding of mortgage lending, loan origination, servicing, housing finance, or other financial systems environments.
• Comfortable with technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
• Experience managing implementation plans, schedules, milestones, and deliverables.
• Proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders.
• Ability to thrive in a dynamic, client-facing environment with shifting priorities.

Requirements

• Lead end-to-end software implementations, ensuring delivery on time and alignment with business requirements.
• Own implementation planning, discovery, and project execution, managing project plans, timelines, milestones, dependencies, and deliverables.
• Act as the bridge between clients and technical teams, guiding clients through implementation phases.
• Drive technical implementation solutioning, participating in discussions related to APIs, integrations, and workflows.
• Lead communication, training, and stakeholder alignment, facilitating meetings and providing status updates.
• Strengthen implementation standards and operational readiness through documentation and process improvements.
• Help shape a growing Professional Services function by contributing ideas and improving delivery processes.

Benefits

• Purpose-driven impact supporting Housing Finance Agency (HFA) clients.
• Opportunity to shape and build a growing function within the organization.
• Career growth and organizational visibility with a strong path into senior leadership opportunities.