Technical Implementation Specialist

Role Description

Reporting to the VP of Operations, we are hiring a Technical Implementation Specialist to join our team and lead end-to-end software implementations for clients in the single-family lending space. As our new Implementation Specialist, you will act as the bridge between customers, Product, Development, IT, and Operations teams to ensure implementations are delivered successfully, align with performance and security standards, and are adopted effectively through training, change management, and ongoing support. You will manage multiple implementations at various stages, guiding clients through migrations, integrations, upgrades, and process changes while proactively communicating timelines, risks, progress, and solutions throughout the lifecycle of each project.

This is a full-time, fully remote position within the US working Eastern Standard hours.

Qualifications

• The implementation experience. You have experience leading or supporting enterprise software implementations, migrations, integrations, or system upgrades in a client-facing environment.
• The technical skills. You are comfortable working through technical implementation discussions related to APIs, SSO, integrations, data migration, workflows, authentication, and system configuration.
• The project planning and analytical mindset. You have experience managing implementation plans, schedules, milestones, and deliverables while proactively identifying risks, dependencies, and gaps.
• The interpersonal and communication skills. You are a proactive communicator who builds trusted relationships with clients, vendors, and internal stakeholders.
• The flexibility and ownership. You thrive in a dynamic, client-facing environment where priorities shift and no two implementations are identical.

Requirements

• Lead end-to-end software implementations. You will plan, manage, and execute implementations, migrations, integrations, and system upgrades for Emphasys software platforms within the single-family lending space.
• Own implementation planning, discovery, and project execution. You will lead discovery conversations, gather implementation requirements, and manage project plans, timelines, milestones, dependencies, and deliverables across multiple client implementations.
• Act as the bridge between clients and technical teams. You will serve as the primary point of contact for implementation stakeholders, guiding clients through implementation phases.
• Drive technical implementation solutioning. You will participate in technical discussions related to APIs, integrations, workflows, authentication, system functionality, and implementation roadmaps.
• Lead communication, training, and stakeholder alignment. You will facilitate implementation meetings, provide proactive status updates, manage expectations, and translate technical concepts into clear, user-friendly language.
• Strengthen implementation standards and operational readiness. You will contribute to implementation documentation, setup guides, training materials, and process improvements.
• Help shape a growing Professional Services function. As an early member of a growing implementation team, you will contribute ideas and improve delivery processes.

Benefits

• Purpose-driven impact. Your work will directly support Housing Finance Agency (HFA) clients by leading successful software implementations.
• Shape and build a growing function. You will help define how implementations are delivered moving forward.
• Career growth and organizational visibility. You will work directly with leadership and cross-functional teams across the organization.

Company Description

Aquila, a group within Constellation Software Inc., one of North America’s largest and most respected software companies, invests in category-defining B2B and B2G software businesses globally, providing long-term support and strategic guidance. Emphasys Software has been part of Aquila since 2008.

Operating across five specialized divisions, Emphasys provides mission-critical software that modernizes and streamlines complex processes for housing authorities, lenders, and government agencies in nearly every state.

At Emphasys HFA (Housing Finance Agency), a division of Emphasys, we build and support the only end-to-end financial software in the U.S. dedicated to affordable housing.