Tier 1 Support Technician
Apex Systems
Tier 1 Support TechnicianWe're seeking Tier 1 Support Technicians to provide remote customer support. This role is ideal for candidates who thrive in a high-volume, customer-facing support environment and are comfortable following documented procedures to help end users troubleshoot and resolve issues in real time.ResponsibilitiesProvide phone-based Tier 1 support to branch locations during payment software installation and conversion.Troubleshoot basic software, payment terminal, connectivity, and configuration issues using established procedures (e.g., restarts, cable/connection checks, documented device fixes).Follow standard operating procedures (SOPs) and knowledge base articles to guide callers through resolution steps.Log and update support tickets accurately in ServiceNow.Escalate unresolved or complex issues to the appropriate technical teams.Conduct follow-up outreach for locations that do not complete their conversion during the initial support call.Deliver professional, patient, and courteous customer service throughout every interaction.Participate in structured onboarding, training, and a pilot-support period before transitioning to full production support.Required QualificationsStrong customer service and phone communication skills.Ability to read, follow, and apply technical documentation and SOPs.Basic troubleshooting experience (software, hardware, or connectivity).Prior help desk, call center, or technical support experience.Familiarity with ticketing systems such as ServiceNow.Professional written and verbal communication.Ability to work independently, exercise good judgment, and know when to escalate.Reliable home internet connection and a quiet, professional remote work environment.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
$41.52k - $60.84k
...City/State Hampton, VA Work Shift First (Days) Overview: Sentara Health is hiring a laboratory support technician to work full time days in the Clinical Lab at Sentara Careplex Hospital in Hampton, VA. (Monday-Friday; 0800-1630) Overview: As a laboratory...SuggestedHourly payFull timeTemporary workRemote workMonday to FridayShift work- ...Job Description Job Description Chipton-Ross is seeking an End User Support 1 for a hybrid/contract opportunity in Newport News, VA. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE): Bachelors Degree and 0 years of experience. A relevant professional certification...SuggestedContract workLocal areaRemote workShift work
$1,490 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: Triage Staffing LLC Pay: $1,490 per week Shift Information: Nights - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 10/12/2026 About the Position Travel Laboratory...SuggestedFull timeContract workShift workNight shift$1,448 - $1,597 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: Host Healthcare Pay: $1,448 to $1,597 per week Shift Information: Nights Contract Duration: 13 Weeks Start Date: 10/12/2026 About the Position Host Healthcare is an award...SuggestedFull timeContract workImmediate startShift workNight shift$1,243 - $1,429 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: Fusion Medical Staffing Pay: $1,243 to $1,429 per week Shift Information: Nights - 4 days... ...competitive pay, comprehensive benefits, and the support of a dedicated clinical team. Required...SuggestedFull timeContract workTemporary workShift workNight shift$1,530 - $1,576 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: AMN Healthcare Allied Pay: $1,530 to $1,576 per week Shift Information: Nights - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 10/12/2026 About the Position...Extra incomeFull timeContract workTemporary workShift workNight shift$1,544 - $1,774 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: Aya Healthcare Pay: $1,544 to $1,774 per week Shift Information: Nights - 4 days x 10 hours... ...your long-term goals. A best-in-class support system and an exceptional experience. Enjoy...Weekly payDaily paidPermanent employmentFull timeContract workLocal areaImmediate startRelocationShift workNight shift$1,623 per week
...Medical Laboratory Technician Location: Newport News, VA Agency: FlexCare Pay: $1,623 per week Shift Information: Nights - 4 days x 10 hours Contract... ...Comprehensive Benefits Package Clinical Support Extra Ways To Earn Why Clinicians...Full timeContract workImmediate startShift workNight shift- ...is a rapidly growing government contractor providing leading-edge support to federal customers, with a particular focus on Defense and... ...Qualifications: ~ Active DoD Top Secret/SCI clearance required. ~1-4 years' experience. ~ Experience providing technical support...For contractors
- ...Description Job Title: Systems Application Analyst 3 Job ID: 860-1 Location: Newport News, VA (Hybrid) Company: Huntington Ingalls... ...Industries (HII) is seeking a Systems Application Analyst 3 to support enterprise information technology initiatives within Newport News...Full timeContract workShift workDay shift
$68.64k
...Transitioning military and veteran US Navy Fire Control Technician's are encouraged to apply! Are you... ...meaningful position to allow you to continue supporting the world's finest submarine fleet? Amentum is seeking an AN/BYG-1 Combat Control System Technician to support...Hourly payFull timeContract workApprenticeshipLocal area$13.02 - $14.02 per hour
...Front End SpecialistJoin our team and live the Ollie-tude! (Ollie's Core Values)Be a team player - Associates are expected to be supportive and work together.Be caring - How do I treat others with courtesy, dignity, and respect?Be value obsessed - Live the "good stuff...Hourly payMinimum wageFull timePart timeWeekend workAfternoon shift$44.24k - $54k
...and aircraft carriers—HII ensures a high state of readiness. HII supports the Department of Energy's national security mission through the... ...for fleet modernization. The selected Logistics Management Analyst 1 candidate will provide material handling and warehouse logistics...Full timeContract workFor contractorsWork experience placementWork at officeWeekend work- ...****@*****.*** ( is currently seeking Compensation Analyst 1 for one of our top Client for location Newport News. VAJob Title... ...Virginia), review job classification and makes recommendations, support HR Business Partners for Compensation related activities,...Local area
- ...will assist with smooth operation of the HRIS, maintain accurate employee data, ensure confidentiality of data, and provide technical support to HR and other NNPS staff. Position will work collaboratively with HRIS Coordinator and Technology personnel.Essential...Work at office
$16 - $18 per hour
...ON.We're hiring Entry-Level Evening Floor Technicians to join our Project Services Team—a small,... ...Full-Time | Monday–Friday (2nd Shift) 5:00pm–1:30am | $16–$18/hr | Newport News, VANo... ...providedAdvancement opportunities (Lead Tech, Tier II, Supervisor)This Role Is a Great Fit If...Hourly payFull timeMonday to FridayNight shiftAfternoon shift- ...substituted for Bachelor’s degree. 8 years of non-related exempt experience can be substituted for Bachelor’s degree. • Windows Support • Application Support • Automation Experience • Experience with Windows Server OS administration, Linux, networking, maintenance...Contract workLocal areaDay shift
$58k - $62k
...Job Description Job Title: Technical Support Specialist IAT I Job Code: ITS551 Location... ...) High School Diploma required. 1-3 years of experience in Information... ...(IA) technology or related fields. IA Technician (IAT) Level I Security+ CE certification...Permanent employmentContract workTemporary workFor contractorsLocal areaFlexible hours- ...of a cross functional team dedicated to supporting the spectrometers and other experimental... ...contributing with a team of engineers and technicians in repairing, upgrading, maintaining, and... .... * Be on call 24/7 on a rotation basis (1-week duration) for experimental support....Worldwide
- ...Technologies LLC is looking to hire an IT System Administrator to support our Air Combat Command (ACC) Intelligence Directorate (A2)... ...switches, and HP switches. IT Support and Troubleshooting: Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...Contract workFor contractors
$18 - $20 per hour
...ServiceMaster Project Team – Entry-Level Evening Floor Technician Full-Time | Monday–Friday | 5:00 p.m.–1:30 a.m. | Newport News, VA | $18–$20/hour Ideal for... ...~ Opportunities to advance into Lead Technician, Tier II, and Supervisor roles You're a Great Fit If You...Hourly payWeekly payFull timeImmediate startMonday to FridayNight shiftAfternoon shift- ...IT Technician in Hampton, VA 23668 $0.00 Semi-Monthly Location 200 William R. Harvey Way, Hampton... ...This role provides campus-wide technical support through the CTS Helpdesk, including... ...Microsoft OS, Apple OS and associated apps. One (1) year or more of current experience...Work experience placementWork at office
$75.2k - $158.1k
...Management team in Hampton, VA. This is an immediate opportunity to support Distributed Ground System (DGS) operations, where your technical... ...improvements and issue resolution.Provide technical guidance to Tier 1 and Tier 2 support personnel.Qualifications: Required:Active TS...Contract workWork experience placementImmediate startFlexible hours$105k - $133k
...Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable... ...from this e-mail address. Additionally, you may also call 1-(***) ***-**** for assistance. Press #2 for Newport News Shipbuilding...Full timeApprenticeshipLocal areaRemote workRelocationShift work$17.94 per hour
...computer equipment, system access, training, and other contract support purposes as needed/required. Telework is subject to change based... ...U.S. citizenship ~ High school diploma or equivalent (GED) ~1-2 years of related experience ~ Ability to communicate both in...Hourly payContract workWork at officeRemote work- ...professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role... ...troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the...Hourly payFor contractorsImmediate startFlexible hours
- ...Job Description Job Description Cable Systems Support Technician Hampton VA Medical Center | Hampton, Virginia Position Type: Full... ...cross-connects, customer-premises equipment, and related Layer 1 infrastructure. · Support telecommunications Moves, Adds, and...Full timeContract workRemote workRelocationShift workNight shiftWeekend workWeekday work
$115k
Job Description Job Description IT Specialist ( US Army). As a part of a team of soldiers, you secure your future with a career in the Active Duty Army (full-time), pay for college, guaranteed healthcare with family benefits. You gain leadership skills, college ...Permanent employmentFull time$28.5 - $37.5 per hour
...for federal client Northrup Grumman Field Technician 3 Interested candidate can share... ...Field Technician 3 Job ID: 677-1 Location: Newport News Shipbuilding... ...seeking a skilled Field Technician 3 to support the installation, operation, maintenance,...Hourly payFull timeContract work$20.3 - $22.31 per hour
...and take the first step to Destination: Progress. As a legal support specialist on the House Counsel team, you'll provide administrative... ...hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role. For ideas about how you...Temporary workH1bWork at officeMonday to FridayFlexible hours
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