Estimator

Company: Gerber Collision & Glass Woodbridge, Dumfries, Fredericksburg Area Job Description The Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates and coordinating repair needs. The Estimator accurately assesses vehicle damage and documents needed repairs and parts replacement on the damage appraisal. They play a pivotal role in ensuring alignment with team members to achieve the repair facility’s KPIs. Key Job Responsibilities Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details. Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service. Ensure compliance with all insurance client requirements, processes and metrics. Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery. Communicate all customer requests and needs to appropriate team members. Provide positive energy when greeting customers in person and on the phone. Understand all required insurance programs and procedures. Participate in daily production walks with the Management Team, as required. Support all team members when required. Participate in monthly Health & Safety and staff meetings, if required. Attend training, information sessions and workshops recommended by Store Manager. Maintain the store's KPIs by maximizing role performance. Uphold the company’s Core Values: Honesty, Integrity & Respect. Education & Experience Required Knowledge of Repairs and OE Guidelines. High School Diploma or equivalent. Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum 1‑year experience. Willingness to complete I‑CAR Training. Valid driver’s license. Required Skills and Abilities Awareness of where to look for answers. Basic computer skills. Compliance with DRP’s minimum 1‑year experience. Willingness to complete I‑CAR Training. Valid driver’s license. Benefits That Drive Your Success Annual Paid Time Off (PTO) plans. 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week. 6 paid holidays annually. Medical, Prescription Drug, Dental & Vision Insurance effective Day 1. 401(k) Retirement Plan with company match. Employer‑Paid Short‑Term Disability & Life Insurance. Additional Voluntary Life Insurance. Continuing Education Opportunities. Free Prescription or Non‑Prescription Safety Glasses annually. Annual Voluntary Uniform Stipend. Voluntary Daily Pay option available. Compensation $75,000+ annually depending on closed sales per week. The Boyd Group welcomes unique talents from all backgrounds and characteristics, and we encourage qualified individuals, including those with disabilities and Protected Veterans, to apply. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #J-18808-Ljbffr