Business Operations Manager

Troy Consulting is an IT and management consultancy built to define strategies, streamline processes, and leverage data to help organizations achieve measurable success and reach their goals. We are seeking a Business Operations Manager to work mainly remote going onsite 2x month for our client out of Redmond, Washington. At Troy Consulting, we are more than a workplace; we are a dynamic community that values its people. When you join us, you become part of a team that not only offers competitive health and 401k benefits but also invests in your growth through our successful Delivery Excellence Program. But that is just the beginning – we believe in nurturing strong bonds within our team. Please check out our website at to learn more! What will you be doing? Business Process Operations Design, implement, and continuously improve scalable processes that support marketing execution, resource planning, and performance tracking. Identify operational inefficiencies and lead cross-functional initiatives to drive automation, standardization, and process optimization. Implement process improvements that enhance efficiency, reduce friction and support marketing scalability. Leverage AI tools and platforms to optimize business processes, automate routine tasks, and enhance operational efficiency. Manage and maintain operational tools and systems that support workflow management, reporting, and collaboration environments (e.g., Microsoft Teams, SharePoint). Develop and maintain documentation, playbooks, and training resources to support process adoption, consistency and compliance. Document and maintain end-to-end business processes, ensuring clarity, consistency, and accessibility across teams. Business Management Partner with leadership to drive annual and quarterly business planning, including goal setting, headcount planning, and budget alignment. Lead operational reviews and business rhythm activities (e.g., QBRs, MBRs), ensuring data-driven insights and clear action plans. Track and report on key performance indicators (KPIs), OKRs, and strategic initiatives. Use AI-driven insights and predictive analytics to support strategic decision-making and performance tracking. Support vendor and contract management, including onboarding, compliance, and performance tracking. Serve as a trusted advisor to senior leaders, providing operational insights and recommendations to support strategic decision-making. Lead and participate in pilots on support innovation and improvements. Own and manage the rhythm of business (RoB) calendar, including planning and execution of QBRs, MBRs, and leadership reviews. Develop and deliver executive-level communications, including business updates, strategic plans, and performance summaries. Embody our culture and values. What you should bring to the table: B2B digital marketing and web marketing operations: 5+ years, including experience supporting commercial web, campaign landing experiences, content workflows, ABM, or customer journey programs. Business operations, program management, and process optimization: 5+ years, including workflow design, intake governance, stakeholder coordination, documentation, and cross-functional execution. Operational tools, reporting, and AI-enabled productivity: 3+ years using tools such as Microsoft Teams, SharePoint, Excel, Power BI, ClickUp, Asana, or Smartsheet, with demonstrated ability to use automation or AI tools to improve efficiency and decision support. Bachelor’s Degree in Business Administration, Communications, Marketing or a related field AND 8+ years of experience in business operations, program management, or marketing operations with demonstrated experience in supporting executive-level initiatives. Or Master’s Degree in Business, Communications, or a related field AND 4+ years of experience in executive communications, business management, or marketing operations, including experience managing cross-functional initiatives and business planning processes. OR equivalent combination of education and experience in business operations, digital marketing or strategic communications. At least 3-4 years of hands-on digital marketing experience in a B2B role. Virtual team leadership – Experience leading virtual teams across organizational lines and networking/relationship management. Cross functional team leadership – Ability to work with stakeholders from different orgs, and levels Executive presence/communication – Ability to get executive buy-in on strategy and report upwards Influence without authority – Understand stakeholder motivations and drive to goals without direct authority. Strategic thinking but also detail oriented – Ability to keep an eye on big picture strategy but execute on details. Customer obsessed mindset – Ability holding the customer experience at a high bar and representing their voice. Executing with precision- Ability to own high visibility marketing activities need thorough planning and focused execution. 5+ years of hands-on digital marketing experience in a B2B role. Experience in a digital marketing, technology, or enterprise environment. Experience supporting ABM programs in a B2B or enterprise marketing environment. Familiarity with marketing automation platforms (e.g., Marketo, HubSpot) and CRM systems (e.g., Salesforce). Familiarity with financial planning, headcount management, or vendor operations. Lean Six Sigma or PMP certification is a plus. MBA or advanced degree in business, operations, or a related field. Salary Range: $62.00-66.00/hour Financial: 401(k) with company match Time off: PTO accrual Equal Employment Opportunity Statement Troy Consulting is committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital or veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Troy Consulting complies with all applicable laws governing non-discrimination in employment in every location in which we operate. We believe that diversity fuels innovation, and we are dedicated to fostering an environment where all individuals feel valued, respected, and empowered to thrive. #J-18808-Ljbffr