6421 - Assistant Store Manager FT

Location & Compensation 1843 Village West Pkwy, SP T-129, KANSAS CITY, KS, 66111, United States Base Pay $17.00 - $19.00 / Hour Job Category Retail Employee Type Full Time Non-Exempt Contact Information Name Devin Witt Phone View phone number on click.appcast.io Email View email address on click.appcast.io About Our Company At Lids Sports Group we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences. General Position Summary Assistant Store Managers are the heart and soul of the Lids brand. They foster passion for sporting and fashion goods, meet customer needs, and ensure all store areas are engaged. Assistant Store Managers are accountable for every aspect of retail store performance, create a fun and inclusive environment for their team, and deliver exceptional customer service by offering expertise on Lids’ products and services. Principle Duties & Responsibilities People & Training Act as Manager on duty for employee scheduling, customer complaints, etc. when the Store Manager is not present. Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up when the Store Manager is not present. Administer progressive steps of discipline, including verbal and written warnings, in the absence of the Store Manager. Engage team members by creating a fun and productive environment, helping them understand how their work supports company objectives. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards. Schedule and staff the store, calling in associates during unexpected peaks when the Store Manager is not present. Participate in LIDS Training Programs, adhere to set goals for sales and tasks, and provide regular follow‑up. Assist in recruiting and training store personnel on proper store operations and procedures. Encourage direct compliance of established company policies, procedures, and guidelines, including safekeeping of company inventory, funds, and property. Other duties as assigned. Customer Experience Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including escalations and urgent requests, and make it right for customers. Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education. Adhere to visual guidelines that include proper merchandising, signage, and store cleanliness. Maintain a professional appearance consistent with the Company Dress Code Policy. Operations Execute company‑level directives, promotions, and initiatives. Understand and adhere to Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) by conducting daily audits, ensuring functionality, facilitating updates, and ordering repairs as needed. Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, and replenishing store supplies. Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops. Prepare the store for inventory audits and support their execution to confirm inventory accuracy. Open and close the store as required following Operations P&P Manual procedures. Product & Inventory Management Protect Company assets within LIDS Retail policies. Assist in preparing store work schedules that provide proper coverage and are within wage control guidelines. Accurately manage store inventory, including receiving, transferring, completing price changes, and product counts. Strategically organize the backroom to maximize efficiency by arranging products and supplies. Execute optimum layout and visual merchandising strategy, including handling window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes. Maintain the look and feel of the store through day‑to‑day visual merchandising and store actions. Execute special pricing signage and promotional presentation adjustments during operating hours. Job Required Knowledge & Skills Established ability to produce sales results while minimizing loss. Strong interpersonal skills and ability to communicate verbally in a clear, professional manner. Ability to work unsupervised. What We Offer Comprehensive medical, dental, and vision coverage Retirement plan with company match Employer‑paid benefits, including short‑term and long‑term disability, life and AD&D insurance, and an Employee Assistance Program Paid Time Off Generous employee discount and exclusive perks Ongoing career development, including discounted secondary education courses A collaborative, innovative, and team‑oriented work environment Early Wage Access options for added financial flexibility Uncapped monthly bonus potential Physical Demands & Requirements Ability to occasionally lift up to 50 pounds. Ability to occasionally climb a ladder and work with hands overhead. Ability to constantly stand on shift. Ability to frequently walk on shift. Ability to frequently hear and communicate verbally with customers, employees, and other personnel. Ability to frequently observe the store visually and read written or digital information. Ability to frequently operate a computer and mobile Point‑of‑Sale system, and maneuver software programs. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Reports To Store Manager Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role and must be able to meet all applicable employment standards. They must be legally authorized to work in the United States or Canada. Current or future employment‑based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr T E C Industrial Inc