Account Manager

NICE TO MEET YOU!We’re excited to get to know you - if this role sounds like a fit. Our ideal candidate combines warm hospitality with commercial drive and a genuine passion for food. You own a book of corporate clients across New York, from the first launch day through every renewal, and make sure each office loves its FELFEL fridge. You are the trusted partner for HR and workplace leads, the voice of the client inside FELFEL, and the one who turns happy accounts into growing ones. You're a natural relationship builder who takes real ownership of your accounts. You're highly organized and proactive, and when something doesn't go to plan, you're already working on the solution. You're as comfortable managing a client's expectations as you are handling the operational details behind every delivery, and you keep Sales, Operations and Food aligned through clear, timely communication. You bring a hospitality or food service background, hold yourself accountable, and believe there's always a way to make the experience even better. Who are we? FELFEL is one of New York’s hottest food-tech scale-ups, changing the way people eat at work. Our smart fridges bring the city’s best local chefs and trendiest restaurants straight to the office. Our founders are closely involved here in New York as we build out this new region alongside our Swiss market, where we already serve more than 1,000 clients. YOUR RESPONSIBILITIES Own the relationship with your book of corporate clients as the primary point of contact for HR leads, office managers and workplace experience leads. Build trust and a strategic understanding of each account to create tailored solutions, and represent FELFEL's brand and values with clients, partners and teammatesLead onboarding for new clients and new office launches: plan, coordinate, and execute the setup and go-live in partnership with clients and internal teamsOwn the renewal cycle for your book. Guide clients through their trial phase and first year to secure strong retention, align our services with each client's goals and budget, and drive upsell and cross-sell opportunitiesEnsure delivery excellence and exceptional hospitality at every touchpoint. Work closely with your Customer Success Associates to deliver a great onsite experience, and resolve issues and escalations with urgencyPartner cross-functionally with Sales, Operations, Food, Marketing, and Finance to support business development, ensure seamless implementation, and champion service/product improvementsLead quarterly reviews and product samplings to gather feedback, show account performance and introduce new offerings.Keep client records, contracts and renewal dates accurate in our CRM. Track account KPIs, prepare client and internal reports, and help build and standardize processes as we growYOUR PROFILE You have 5+ years of experience in account management, client success, or B2B hospitality, ideally in food, workplace services, or a fast-growing start-upYou are a natural relationship builder who earns trust with senior stakeholders and stays calm and solution-oriented when things go wrongYou are commercially minded and analytical: you spot upsell and expansion opportunities early and know how to secure a renewal, and turn data into decisionsYou're highly organized and detail-oriented, you balance multiple accounts and priorities with ease, and you thrive in a start-up that's still building its processesYou communicate clearly and proactively, in writing and in person, with clients and with teammates across Sales, Operations and FoodYou're comfortable with a CRM (HubSpot a plus) and Google Workspace or Microsoft Office. A bachelor's degree or equivalent experience is preferred, and you're authorized to work in the United States (no visa sponsorship provided)You have a passion for good food and believe office workers deserve a better lunch, every day.YOU WILL BE MEASURED BYRetention - Keep your clients happy and engaged, and secure their renewals. Make sure their FELFEL setup delivers value that clearly exceeds what they pay.Account growth - Grow each account with additional subsidies, new products and expansion into the client's other offices.Adoption - Drive strong, steady fridge usage at every client office, working with your Customer Success Associates to turn employees into regularsClient Satisfaction - Make every client's experience best in class, reflected in your accounts' Net Promoter Score.OUR BENEFITSPlenty of delicious food from our own FELFEL fridgeExceptional Italian coffee and a selection of fine teasCentral Flatiron office and Brooklyn location, surrounded by NYC’s best culinary inspiration20 days of PTO + 10 holidays (some flexible)Comprehensive healthcare options401k options Paid parental leave *Benefits may evolve over time — this reflects what we currently offer.APPLY NOWReady to apply? If this sounds like the perfect role, we can't wait to hear from you! ABOUT USFELFEL is a modern corporate catering solution: chef-made, ultra-fresh meals available 24/7 — like an office restaurant, but at a fraction of the cost of traditional office catering. The smart fridge is stocked daily, with no pre-orders required. Widely regarded as an employee-favorite workplace benefit, FELFEL invented the smart-fridge category and now serves more than 1,000 clients worldwide, with 12 years of experience.FELFEL VALUESWe value hospitality, excellence, and community. We also believe diversity in experience only contributes to team growth and success. Every employee has the right to work in surroundings that are free from all forms of discrimination and harassment. It is our policy to provide equal employment opportunities (EEO) to all applicants without regard to race, religion, age, gender, disability, national origin, sexual orientation, or veteran’s status.Discover more at: felfel.comStart: As soon as possible Employment level: Full-Time, overtime exempt Pay: $100,000-$115,000/Year plus bonus Location: New York City - 5 days onsite