Medical Records Clerk

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Medical Records Clerk

Edwards, Colorado, United States Apply

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity: The Health Information Management (HIM) Technician ensures a quality patient and provider experience by accurately processing Shaw Cancer Center patient medical records as needed for patient care, such as requesting medical records from other healthcare providers, collecting medical records, scanning patient records, coordinating release of information documentation, and identifies documentation deficiencies for physicians and providers all in accordance with Federal, State, Hospital, and Accrediting Body requirements. Routinely interacts with the public and physicians and providers. What you will do: Works with providers and clinical staff to obtain complete medical records, primarily for established patients, using the medical records work list / work queue in the EHR. Thoroughly documents progress within the EHR of all tasks, including retrieval of pertinent patient materials. On a daily basis, reviews and rectifies those HIM work assignment queues, uses standard processes and protocols to monitor and follow up with patients, hospitals, medical practices, and other parties on patient records statuses. Facilitates the use of the EHR by capturing paper documentation, properly preparing the paper for scanning, scanning, and indexing documents within 1 hour of receipt. Is able to distinguish document types, operate the scanning unit effectively, and scan all documents to the appropriate patient records and to the appropriate documentation type location with 100% accuracy. Performs QA on scanning done by others, identifies errors by clinical staff, and addresses errors with the clinical staff. Trains staff on proper scanning and indexing of documents. Interacts with providers, clinical staff, and the public (patients, insurers, attorneys, State and Federal agencies, etc.) to accommodate requests for copies of patient information. Understands the release of information policies and associated Federal, State, and Hospital policies. Assists with release of information periodically or when on weekend rotation. Obtains appropriate release request document and verifies patient identity prior to release. Accurately logs releases in hospital logging system. Efficiently prepares copies of requested in paper, CD, PDF, Fax and other approved electronic formats. Accommodates patient and physician requests within same day. Ensures only the minimum necessary is disclosed in accordance with HIPAA requirements. Assists in processing paperwork and completing administrative tasks associated with clinical care including managing records requests, orders, scanning, and uploading records. Resolves problems independently, ensures continuous communication with clinical and non-clinical team members, and appropriately escalates issues to leadership. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. As an integral member of the business office team and to encourage growth of team members’ skills and knowledge, the HIM Tech I is cross-trained and can cover the roles, as needed, of Patient Access Representative I. Responsible for coordinating with other business office team members when out of the office to ensure HIM activity continues seamlessly. Role models the principles of Just Culture and Organizational Values Performs other duties as assigned. Must be HIPAA compliant. This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience: One year of medical office or clinical experience required. Working knowledge of medical terminology preferred. Prior experience with medical records; collecting, scanning, and requesting preferred. License(s): N/A Certification(s): N/A Computer / Typing: Use of a computer, keyboard, and mouse, and experience with basic Microsoft Office applications required. Typing skills of no less than 20 WPM required. Ability to search resources and/or Internet to locate physician and healthcare facility information to make appropriate decisions. Must possess the computer skills necessary to complete work assignments, online learning requirements for job specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English. Education: Bachelor's degree in related field preferred

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility.

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$21.32 - $25.40 USD

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About Vail Health

Vail Health is a dynamic mountain healthcare system that combines the world-class care you’d see in a big city with a small-town approach. Our history of pioneerism inspires us to roll up our sleeves in a collaborative and innovative spirit. We take pride in being an independent healthcare system that has the flexibility to make decisions that directly impact our communities. 

Elevated standards are the cornerstone of our approach. As a pillar of our community, Vail Health puts as much emphasis on mental health as we do on physical health. We recognize the value of integrated teamwork to provide the same level of personalized care we'd give an elite athlete, neighbor, or family member.

Joining Vail Health means becoming part of something greater than yourself. We support your journey, providing curated benefits that foster your personal and professional growth. Together, we make a meaningful impact on the lives of our employees, patients, and local communities .

Expanded Reach & Specialized Services

• Vail Health has expanded its reach with care facilities in Avon, Edwards, Eagle, Gypsum, and Basalt. Our main hospital in Vail offers a wide range of services, including emergency care, surgery, childbirth, and imaging, all within a modern facility that reflects our dedication to innovation and excellence.
• At Vail Health Hospital,  Radiology supports a full spectrum of care. We staff 3 to 5 technologists each day in Vail, rotating responsibilities to ensure seamless, high-quality imaging coverage for every patient. We offer exciting opportunities to cross-train in CT, MRI, Mammography, and Ultrasound, empowering you to broaden your skills and advance your career within our diverse imaging team.
• Colorado Mountain Medical is a team of primary care physicians, specialists and other practitioners with clinics in Dillon, Frisco, Vail, Avon, Edwards, and Eagle. CMM provides high-quality health care to Eagle County residents and visitors.
• Howard Head Sports Medicine helps people of all ages and abilities rebuild their body and spirit. Working with the world's top orthopaedic doctors and researchers, our patients benefit from innovative physical therapy techniques, state-of-the-art equipment and experienced physical therapists. With 10 locations in Eagle and Summit Counties, as well as the Roaring Fork Valley, Howard Head Sports Medicine will get you back to doing the activities you love! 
• The Shaw Cancer Center , a premier oncology facility in Edwards, provides comprehensive cancer care—ranging from radiation and infusion to supportive therapies—set in a serene, mountain environment.
• In 2025, we also opened the  Precourt Healing Center , a state-of-the-art Behavioral Health facility offering both inpatient and outpatient services to meet the growing mental health needs of our mountain communities with compassionate, integrated care.

Patient Care Tech Program:

Patient care technicians are non-certified support staff that can help assist in basic medical tasks.

Students in the program are given six months to a year to go through a series of modules that progress their skill sets toward what is needed to become certified as a medical assistant. During the program, the staff members go through three promotion levels (PCT 1, PCT II and PCT III) with the fourth being becoming certified medical assistants after passing the national certification exam.

“We built out a four-step program for them to move through those skills. Each skill I would monitor closely to make sure that they were competent in. They would have a whole skills list and they would go through that, whether it be the training team or who they were shadowing for the day,” Katelynn Parks said. “The PCTs loved being able to do a little bit more outside of their current scope, which was very limited. We would train them specifically for Colorado Mountain Medical and what we needed our clinical assistants to do differently from other places.”

All of this skills training was provided on the job, meaning that not only were the students working toward — and gaining the skills needed — for the certification, they were being paid to do so.

What is the Patient Care Tech Program at Colorado Mountain Medical?

Vail Health Benefits

We’re proud to offer a  competitive and comprehensive benefits package that supports the physical, emotional, and financial well-being of our team members. Benefits include:

• Medical, dental, and vision insurance with multiple plan options
• Generous paid time off (PTO)
• Retirement savings plan with employer match- 5% match immediately.
• Tuition reimbursement and continuing education support
• Employee wellness program ($1,000 for Full Time employees) and other mental health resources
• Relocation and housing assistance for eligible roles

At Vail Health, you're not just taking on a job—you're joining a mission to elevate care in the communities we serve.