Project Coordinator

Job Description

Job Description

SERVCON is hiring experienced Project Coordinators / Service Managers to manage

nationwide commercial facility maintenance projects from ticket intake through contractor

coordination, client communication, job completion, documentation, and invoicing. This is a

fast-paced, desk-based project management role for someone who can own high-volume,

multiple jobs, communicate clearly, protect margin, and drive work to completion.

What you own:

● Independent Project Lifecycle Oversight: Manage the full scope of assigned

commercial facility projects from initial ticket vetting and scope validation to contractor

coordination and final project delivery.

● 360&degree; Stakeholder Communication: Lead continuous, proactive communication across

service contractors, internal Key Account Managers (KAMs), and high-level client

contacts to ensure seamless updates throughout the project lifecycle.

● Contractor Sourcing & Compliance: Strategically source and vet service contractors,

ensuring all external partners meet rigorous brand compliance, insurance, licensing, and

documentation standards.

● Safety & Brand Protection : Evaluate potential risks throughout the job lifecycle,

exercising immediate authority to address issues or halt projects to protect the customer,

contractors, and site environment from safety hazards.

● Project Mobilization & Quality Assurance: Review and authorize job approvals to

service contractors prior to the start of work, ensuring all safety, logistical, material, and

operational requirements perfectly align with customer expectations.

● Rigorous Project Documentation: Oversee the organization and integrity of digital

project archives, ensuring all critical assets—including site photos, purchase orders,

permits, and specifications—are meticulously tracked.

● Emergency On-Call Support: Actively participate in the company’s emergency on-call

services (EOCS) rotation to support our clients with critical, urgent needs during

evenings, weekends, and holidays.

What makes someone successful:

● Strong critical thinking, problem-solving, and time management skills

● They can manage many moving parts without losing details.

● They communicate before being asked.

● They can push vendors without damaging relationships.

● dedicated focus on client satisfaction

● They understand urgency, documentation, margin, and client trust.

● exceptional organizational capabilities

● They are comfortable with ambiguity and can make sound judgment calls.

● Self-motivation with rigorous attention to detail

● They are tech-capable in Google Drive, Gmail, Sheets, Calendar, Chrome, and Google

Earth Pro

Experience Requirements & Qualifications

● Experience:

○ 2+ years of experience coordinating work orders, facility maintenance,

construction projects, service contractors, vendors, or multi-site property work

○ Experience managing multiple open jobs, timelines, customer updates, vendor

follow-up, documentation, and issue escalation.

○ Comfort negotiating pricing, reviewing quotes, tracking job costs, and protecting

margin.

○ Experience working with SLAs, customer portals, service tickets, purchase

orders, NTEs, or similar operational controls preferred

○ Experienced in managing through vendor friction, documentation discipline,

high-volume workloads, and Emergency Service rotation

● References: Must be able to provide 3 manager references at the time of application.

What We Offer

● Comprehensive Benefits: Robust package including Health, Dental, and Vision

insurance.

● 401(k) plan

● Paid Time Off (PTO).

● Continual Education: Ongoing training and professional development to help you excel

in your career.

● Unmatched Culture: A fun, collaborative, open-concept work environment—complete

with a dog-friendly office.

SERVCON is a dynamic, rapidly growing Facility Maintenance and Management Company. We
provide top-tier, nationwide project management and service dispatch for commercial
properties, partnering with an elite network of dedicated service contractors. As a privately
owned business, we take immense pride in our vibrant workplace culture and are deeply
committed to investing in the long-term career growth, education, and development of every
team member.
We operate on 360 Service—always taking deliberate action to create value for the next
person. If you are looking for a demanding yet deeply fulfilling role where your contributions
have an immediate, tangible impact on client success, you belong on our team.

Company Description

SERVCON is a dynamic, rapidly growing Facility Maintenance and Management Company. We\r\nprovide top-tier, nationwide project management and service dispatch for commercial\r\nproperties, partnering with an elite network of dedicated service contractors. As a privately\r\nowned business, we take immense pride in our vibrant workplace culture and are deeply\r\ncommitted to investing in the long-term career growth, education, and development of every\r\nteam member.\r\nWe operate on 360 Service—always taking deliberate action to create value for the next\r\nperson. If you are looking for a demanding yet deeply fulfilling role where your contributions\r\nhave an immediate, tangible impact on client success, you belong on our team.