Assistant Spa Manager

Assistant Spa Manager Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the Role The Assistant Spa Manager helps oversee the daily operation and continued development of the Spa, ensuring services align with Four Seasons standards and the Spa's mission. Partnering closely with the Director of Spa, this role supports team performance and key financial responsibilities such as forecasting, labor planning, budgeting, and inventory oversight. The position also assists with promotional efforts and PR initiatives that enhance visibility and guest engagement. With a strong presence in the Spa, the Assistant Spa Manager ensures all interactions are handled with professionalism while upholding Four Seasons policies and service expectations. What You Will Do Support daily spa operations to ensure a seamless and personalized guest experience. Assist with leading, coaching, and developing the Spa team to uphold Four Seasons service standards. Contribute to financial oversight, including labor management, forecasting, budgeting, purchasing, and inventory control. Support the planning and execution of internal promotions, marketing initiatives, and PR activations. Assist in resolving guest concerns with professionalism to maintain high satisfaction levels. Uphold company policies, safety guidelines, and operational best practices. What You Bring Strong communication, organization, and leadership skills. Ability to guide and motivate a diverse team. Strong computer proficiency; familiarity with Book4Time, Birchstreet, and Opera is an asset. A passion for exceptional service and a collaborative work ethic. Work authorization in the United States. What We Offer Competitive salary and comprehensive benefits package. Excellent training and professional development opportunities. Complimentary employee meals and uniform/garment care. Access to exclusive Four Seasons perks, including global accommodation benefits. A supportive, people-first culture committed to your growth and wellbeing. Medical, Dental, and Vision coverage Parking and Septa access City Fitness membership Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application! Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Four Seasons Hotels