Human Resources Manager

Human Resources Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

The Human Resources Manager will be responsible for addressing Human Resources concerns within their respective branch/branches. This individual will be focused on the human capital element of the business and mitigation of risk to the branch. The Human Resources Manager will also be responsible for the support, coaching and development of their management teams and support the operational efficiency of their branches. This role is critical in changing the HR mindset from a reactive, employee relations only role to a positive, pro-active, collaborative, solution-based team that is an integral part of the business. The goal is to make the branch management teams better leaders, create better environments and ensure CTDI is an employer of choice.

Duties and Responsibilities

• Member of branch leadership responsible for supporting and addressing site business initiatives, issues & challenges in their respective capacity.
• Address employee relations issues as necessary – i.e. attendance, performance management, conduct, etc.. - ensuring documentation is consistent, thorough and accurate.
• Be first point of contact for employee human resources concerns & questions and provide guidance - i.e. payroll questions, health plan options during open enrollment, vacation policy, etc..
• Partner with Workforce Operations Recruitment Team and Branch Ambassador to ensure a smooth new employee experience.
• Partner with branch leadership in the evaluation and selection of all manager and supervisor hires and promotions.
• Contributes in manager and supervisor talent assessment & development initiatives.
• Compile People Metrics within the branch such as turnover/issues/safety, etc. and work with Regional General Manager to develop solutions.
• Recommend branch training needs such as leadership, safety, employee relations, sexual harassment, etc. to regional General Manager.
• Working with the regional General Manager for Human Resources, implement new policies, procedures & protocols into the organization.
• Address sensitive topics and carry out investigations.
• Process payroll change notices (PCNs) and updates in UltiPro, as necessary.
• Other duties as assigned.

Required Skills and Experience

• 3-5 years of experience in Human Resources
• Familiarity with different HR areas of specialization {i.e. Total Rewards, Talent Management, etc.}
• 3+ years of experience handling employee relations matters, including complex and sensitive investigations, while ensuring confidentiality
• Knowledge of State and Federal employment laws
• Excellent leadership and interpersonal skills, demonstrating skillful communication, motivation, and influence with individuals at all levels within the organization
• Highly skilled in problem-solving and decision-making, leveraging a strategic approach and commitment to driving results through continuous improvement
• Proficient knowledge of Project Management and the importance of prioritizing deadlines
• Ability to assess talent, create, and execute development plans
• Strong written and verbal communication skills
• Ability to work independently and exercise sound judgement
• Strong computer skills, including a high level of proficiency in Microsoft Office
• Competencies: Action Oriented, Approachability, Business Acumen, Conflict Management, Customer Focus, Decision Quality, Ethics & Values, Interpersonal Savvy, Listening, Organizing, Patience, Perspective, Priority Setting, Problem Solving, Sizing Up People, and Understanding Others

Preferred Skills and Experience

• 1-3 years previous management experience
• Previous training experience, with the ability to develop content and deliver effectively
• Experience working with UKG and Kronos
• Experience working with temporary staff
• Previous experience working in a high-volume distribution, manufacturing, technical service (i.e. testing and repair) or forward logistics operation a plus

Educational Requirements

• Bachelor's degree in human resources or in a related field or equivalent hands-on experience

Physical Demands and Working Conditions

• Warehouse environment.
• May require travel locally and occasionally overnight.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

Work Authorization:

• United States (Required)
• Must be 18 years of age

Working Days:

• Monday (Required)
• Tuesday (Required)
• Wednesday (Required)
• Thursday (Required)
• Friday (Required)

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting View email address on click.appcast.io.