Analyst,Patient Relations (Spanish Bilingual required)

Analyst, Patient Relations (Spanish Bilingual required) Join us at Oak Street Health, part of CVS Health, as an Analyst, Patient Relations . We are seeking a bilingual Spanish speaker to help educate patients about Medicare programs, resources, and insurance options to improve access and retention. Role Responsibilities: Assist patients with Medicare and insurance navigation, understanding coverage, benefits, and eligibility. Serve as a resource for staff and providers on insurance questions. Help patients resolve medical bills and navigate the healthcare system, advocating for their needs. Educate patients on applying for public benefits and supporting operational activities. Provide excellent customer service and foster patient engagement through events and tours. Qualifications: Ability to use multiple computer programs (Gmail, MS Word, Excel, etc.). Legal authorization to work in the US. Proficiency in Spanish or other languages spoken by community members is highly preferred. Additional Requirements: Experience in helping patients understand insurance coverage is a plus. Strong communication and problem-solving skills. Bachelor’s degree or equivalent experience preferred. Details: Full-time, 40 hours/week Pay range: $21.10 - $44.99/hour Application deadline: 02/14/2026 This role is essential during Medicare’s Open Enrollment and involves direct patient interaction, community engagement, and operational support. #J-18808-Ljbffr Oak Street Health, part of CVS Health