Social Services Coordinator | Bilingual: Spanish, Creole or Chinese

Job Description

Job Description

About Us:

Welcome to Pod Health, a beacon of comprehensive wellness that empowers you to take control of your health from the comfort of your home. Our user-friendly health monitoring devices seamlessly connect you with our monitoring services and your healthcare team, transmitting real-time data for unparalleled insights and swift intervention.

We recognize that mere minutes and minor variations can have significant implications. Our pride lies in our rapid response times and unwavering attention to detail, leaving no room for oversight in patient home monitoring.

Yet, our mission transcends medical proficiency. We are your allies, delivering support wherever you require it – from coordinating with diverse healthcare providers to offering education that empowers you to manage your health effectively. Our holistic approach to chronic care management acknowledges individual needs, tailoring services to each unique patient.

Wherever you are, we offer solace through personalized care plans and unwavering support, maintaining your health trajectory. Our dedication extends to crucial post-discharge care, where quality transitional support curtails preventable readmissions and medical errors, bolstering your well-being with our dedicated specialists.

Together, we craft personalized health plans that seamlessly integrate with your lifestyle. Pod Health's virtual clinic is your accessible gateway to top-tier medical care, epitomizing warmth and expertise at the touch of a button. Our commitment spans a broad spectrum of needs, making us your singular destination for addressing everyday healthcare requirements – from minor ailments to comprehensive care.

Why Join Pod Health? Working with us at Pod Health means becoming integral to a dynamic team revolutionizing healthcare. Here's why you should choose us:

Making a meaningful impact: Your work directly contributes to improving the lives and well-being of individuals. You can make a tangible difference in people's health journeys by providing innovative remote monitoring solutions and comprehensive care.

Cutting-Edge Innovation: Join a company at the forefront of healthcare technology. We're constantly pushing boundaries and developing state-of-the-art health monitoring devices and virtual care solutions, offering you the chance to work with cutting-edge tools and techniques.

Our team is united by a shared mission – to provide accessible, high-quality healthcare to everyone. Working with passionate, purpose-driven individuals fosters a motivating and inspiring work environment. We believe in the power of diverse perspectives. Join a company that values inclusivity and welcomes individuals from all backgrounds, fostering a rich and innovative work culture. Our commitment to innovation extends to all team members.

Join us at Pod Health and be a part of a transformative journey that's shaping the future of healthcare while nurturing your own growth and fulfillment.

Job Title: Social Services Coordinator

Reporting To: Operations Manager

Location: Full-time on-site in Brooklyn, NY (11218)

Position Summary:

The Social Services Coordinator plays a critical role in supporting patients across our telehealth platform by connecting them to essential community resources, behavioral health services, financial assistance, and care navigation. This individual ensures patients receive the social support they need to thrive in their care journey, especially those facing barriers such as isolation, food insecurity, housing instability, or mental health concerns.

This is an on-site position, requiring strong communication, case management, and documentation skills. The ideal candidate will have a background in social work, case coordination, or healthcare navigation in a virtual/telehealth or outpatient setting.

Key Responsibilities:

• Conduct virtual assessments to identify patients’ social, emotional, and practical support needs
• Collaborate with clinical teams (nurses, physicians, behavioral health specialists) to coordinate holistic care
• Refer and connect patients to appropriate community resources such as:
  - Housing support
  - Food assistance programs
  - Transportation services 
  - Behavioral health care 
  - Financial and insurance navigation
  
• Advocate for patients and help remove barriers to care continuity
• Maintain accurate documentation of assessments, referrals, and follow-up in the electronic health record (EHR) or care coordination software
• Track and follow up on referrals to ensure successful connection and outcomes
• Participate in interdisciplinary case conferences and care planning discussions
• Ensure all interactions comply with HIPAA and company privacy protocols
• Stay informed of regional and national support programs and maintain an updated resource database

Required Qualifications:

• 1-2 years experience in case management, medical social work, or patient advocacy
• Bilingual fluency in Spanish
• Experience working in a healthcare or telehealth setting preferred
• Excellent verbal, written, and virtual communication skills
• Comfortable using care coordination tools, EMRs, and video conferencing platforms
• Strong understanding of community-based resources, public benefits, and healthcare systems
• High level of empathy, discretion, and organizational ability

Preferred Qualifications:

• Experience working with vulnerable populations (elderly, uninsured, Medicaid/Medicare patients)
• Familiarity with behavioral health and substance use services

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
• Professional development opportunities
• Mission-driven work in an innovative healthcare space