Technical Support Specialist - QSR (Crunchtime)
Charter Global
We are seeking an experienced Technical Support Specialist with strong expertise in QSR back-of-house systems (Crunchtime preferred) to support operations, troubleshoot issues, and manage system integrations. Key Responsibilities Troubleshoot issues across data sync, inventory, labor, and reporting Perform root cause analysis (RCA) and drive issue resolution Manage escalations with vendors/Crunchtime teams Support integrations with POS, supply chain, and reporting systems Assist in system rollouts, upgrades, and UAT validation Proactively monitor system performance and reduce recurring issues Required Skills & Experience 5+ years in technical support/engineering (QSR or retail preferred) Hands-on experience with Crunchtime Strong troubleshooting across applications and data layers Experience with ServiceNow or Jira Understanding of restaurant operations (inventory & labor) Nice to Have POS integration experience ( PAR Brink, NCR ) Basic SQL/data validation skills Exposure to monitoring tools ( Splunk, Datadog ) Success Measures SLA adherence Reduction in repeat issues Improved system and data accuracy #J-18808-Ljbffr Charter Global
Vacancy posted 14 hours ago
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