Technical Support Specialist I

Work location: This position may be based anywhere in the United States and includes travel as part of the responsibilities. This position requires on-site presence in Decatur, GA, following a hybrid work model. This position requires on-site presence in Decatur, GA, and must report to the office every business day. Job Summary We are seeking a dedicated and customer-focused Technical Support Specialist to join our team. In this role, you will provide superior technical support and deliver exceptional customer experiences to both internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and effective assistance. The ideal candidate will demonstrate excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company’s reputation for outstanding customer service and technical expertise. Key Responsibilities Ensure that customers receive industry-leading Technical Support promoting brand loyalty. Assist in remote troubleshooting of performance issues with lighting and controls products. Collaborate with the Warranty team to provide solutions to field issues. Assist with installation and application questions. Utilize drawings and bills of material to provide information for replacement parts. Provide guidance for field modifications of installed products. Leverage Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed. Document customer interactions in Customer Relationship Management tool (Salesforce). Continuously increase product knowledge by attending training to include self‑guided or instructor‑led modules and 1‑on‑1 shadowing/mentoring. Qualifications High School Diploma or GED equivalent. 2+ years of work experience in a related field. Ability to work remotely from a space with minimal distractions and reliable internet access. Ability to work in a fast‑paced environment with a high volume of customer interactions requiring effective multitasking throughout the day. Demonstrated autonomy, diligence, professionalism, and a sense of responsibility. Demonstrated excellent communication and interpersonal skills. Ability to diagnose complex problems through analytical thinking. Computer applications: Microsoft Office Suite, Salesforce (or similar CRM). Preferred Requirements Lighting experience preferred. Call center experience preferred. Technical degree preferred. Understanding of the fundamentals of manufacturing preferred. Travel Requirements Up to 20% domestically. Salary Range: $41,600.00 to $74,900.00 . Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401(k) benefits, and commissions/incentive compensation depending on the role. We value diversity and are an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Nearest Major Market: Atlanta Job Segment: Technical Support, CRM, Machinist, Call Center, Relationship Manager, Technology, Manufacturing, Customer Service #J-18808-Ljbffr Acuity Brands, Inc