Financial Aid Advisor - Detroit, MI

Financial Aid Advisor Department: Administration Reports To: Director of Financial Aid Operations EEO Classification: Professionals Summary The Financial Aid Advisor is responsible for overseeing the financial aid operations for multiple campus locations. This role ensures the highest standards for all aspects of the financial aid process, including customer service, relationships with other departments, timely and effective packaging for potential and new enrollments, and maintaining low levels of past due through quality processing and reduced rejects. The Advisor also conducts quarterly audits, oversees student accounts receivables, provides regular reporting, and assists with staff training. Essential Functions High level of professionalism and telephone etiquette. Possess excellent communication, analytical and customer service skills. Attention to detail and well-developed writing, listening, and interpersonal skills are essential. Ability to be proactive, innovative and solutions‑oriented. Highly self‑directed with solid problem‑solving expertise. Excellent organization and time‑management skills, able to prioritize and manage multiple demands, and willing to rearrange priorities to meet changing workload needs and deadline demands. Proficiency in Microsoft Office Suite, with an emphasis on Outlook, Word, Excel, and PowerPoint. Oversees and performs federal student financial aid calculations with precision and accuracy in compliance with federal regulations. Recommends updates to processes to ensure compliance with regulations. Significant understanding of federal regulations related to verification and processing of federal aid programs. Participates in audits and investigates questions in annual audits (federal, state and institutional). General knowledge of the higher education industry preferred, but not required. Ability to travel among campuses consistently. Knowledge, Skills, and Abilities Must possess excellent customer service, communication, and organizational and interpersonal skills. Must be a team player, possess a strong work ethic, and be able to coordinate multiple tasks while meeting required deadlines. Must be capable of working independently. Ability to communicate effectively within the organization. Proficient with basic office equipment, computers, and computer applications including Microsoft Office Suite. Must possess strong time‑management skills and ability to work well under pressure. Able to multitask, prioritize, show extreme resourcefulness and problem‑solving skills. Minimum Qualifications College degree in appropriate field highly preferred. Minimum of 1 year of financial aid experience preferred. Demonstrated ability to drive positive results and improved quality. Demonstrated in-depth knowledge of financial aid regulations and related laws, and ability to make independent judgments and decisions. Must be a student‑focused individual with a passion for education. Willingness and ability to work hours in excess of a typical work week when necessary. Must meet eligibility requirements for professional access to Federal Student Aid systems. Working / Physical Demands Extensive use of office equipment including personal computer, multi‑line phone system, copier, printer, facsimile, and postage meter. The employee is frequently required to stand; walk; sit for extended periods of time; and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard and other office equipment. Evening or weekend hours, if necessary, to meet deadlines and meet with prospective students. This position is in an office setting with light to moderate noise levels, entails extended periods of sitting and computer work. Dorsey College is an Equal Opportunity Employer. The College complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. #J-18808-Ljbffr Dorsey College