Key Account Manager

Key Account Manager

Industry: Molecular Diagnostics / Liquid Biopsy

Our client is a biotechnology company founded to commercialize a groundbreaking prostate cancer diagnostic test. This emerged from a genomic discovery made at a top accredited University, from which the company is spun out.

Our client is seeking a dynamic Key Account Manager to join its growing team. The ideal candidate will provide high-quality experience in business development to partner with physicians and healthcare facilities to promote and future diagnostic offerings. This is a urine based liquid biopsy to help doctors potentially improve patient healthcare by avoiding unnecessary prostate biopsies. This candidate must be able to manage all sales functions for a growing CLIA certified diagnostic company. This candidate must be able to manage day-to-day business area activities, interface with various team members within the company, and be dedicated to problem solving with a timely manner as the need rises.

Key Responsibilities:

• Manage day to day sales operations within defined geography
• Demonstrate ability to understand and apply scientific concepts in a sales process
• Interact regularly with sales colleagues across the country
• Provide accurate territory forecasts when necessary
• Interface with Sales, Marketing, CLIA lab scientists, operations and executive team
• Offer timely contact and solutions to all incoming requests from customers, patients, providers and partners
• Keep focus on process development for improvements in efficiency and customer experience
• Partner with lab operations to ensure successful functions including but not limited to launches, conferences, process improvements, etc
• This role will work with PHI. As such, the ideal candidate has experience handling PHI
• Employee will need to complete HIPAA/PHI training upon hire
• Employee will be dedicated to keeping themselves educated on Diagnostics' offerings and services
• Travel Responsibilities - 50% minimal

Qualifications

Education and Experience:

• Bachelor's degree required with a minimum 5-10 years' experience selling into physician offices and healthcare networks
• Previous sales experience in Urology or Diagnostics is strongly preferred
• Strong history of documented sales achievements
• Ability to build trusted relationships with senior level healthcare professionals
• Exceptional enthusiasm, and communication (written and verbal) skills and proven ability to develop and deliver high impact messages to customers and senior executives
• Interacts internally and externally with all levels of the organization ranging from individual contributors to executive level management, requiring negotiation of critical matters and the ability to persuade and influence diverse groups such as employees, colleagues, vendors, clients, and agencies
• Experience/proficiency with CRM systems and Microsoft products: Excel, PowerPoint, Word, etc.
• Able to travel up to 50% of work week
• Able to lift boxes and hand deliver MPS kits to physician offices
• Strong ability to analyze performance trends and operational metrics to identify and articulate performance issues and improvement opportunities
• Proven ability to analyze issues for root cause, and fix them at the source. Must be able to make quick and concise decisions
• Diverse background that includes experience with clinical labs, marketing, and sales teams
• Effectively manage relationships with existing clients to drive growth trends and achieve/exceed territory goals
• Effectively allocate time across territory spending 90% of working time in the field
• Rely upon a close understanding of the territory and current customer needs by providing precise monthly forecast numbers broken down by physician
• Effectively leverage company resources/tools to maximize business results (marketing materials, speaker programs, regional trade shows)
• Maintain Travel & Expense budget for territory with accuracy and integrity
• Demonstrate a high level of accountability for all administrative tasks (CRM utilization, weekly reports, etc.)
• Maintain integrity in all business interactions, comply with all laws and regulations, and behave in accordance with the organization's employee handbook and code of conduct

Why Join:

• Competitive base salary and commission structure
• Extensive medical, dental, and vision coverage available starting Day 1 for employees and their families
• 3% of base salary automatically contributed to employee 401(k) plans
• Career development supported through mentorship, training programs, and internal advancement opportunities
• Culture focused on empowerment, innovation, and collaboration, where employees are encouraged to contribute new ideas and feel valued in their work