Line Support Technician - Plant Floor Desktop Support (3rd Shift)

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**IMPORTANT - PLEASE READ ** Your RESUME MUST reflect the City & State you currently reside in or you will automatically be rejected

*** We will NOT work with C2C/3rd Party Agencies for ANY r eason***

JOB DETAILS

Position: Line Support Technician – Plant Floor Desktop Support (3rd Shift)

Job Ref #: 45206

Duration: 6 Months (Contract)

Location: ONSITE - Anna, OH 45302

Pay Rate: $35.00 - $45.00 per hour (W2 ONLY)

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

SHIFT: MON 10pm - 6:30am and TUE-FRI 10:30pm - 7am

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.

Daily Tasks Performed:

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems

• Interaction with plant floor users and clients (in order to understand production line processes and customers)

• Support projects such as technology upgrades\implementations of Tier 1 computer systems

• Review, understand and react to various monitoring systems for Tier 1 computer systems

REQUIRED EXPERIENCE

• Experience supporting Windows 7/10, Active Directory, LAN/Networking

• Experience using MS-Office, and problem ticketing applications

• Experience executing processes on an AIX/UNIX environment

• Experience managing 2nd level support calls (Level 1)

• Experience managing 3rd level support calls (Level 2)

• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

Key Skills & Abilities

• Ability to follow and document processes

• Ability to adapt/learn in a changing environment

• Experience with general IT processes and development methodologies

• Solid analysis, proven problem solving and decision-making skills

• Good time management and prioritization skills

• Strong communication skills both verbal and written

DESIRED SKILLS:

• General functional knowledge of GALC/ALC systems and associated business processes/systems

Calance Benefits Offerings:

• EPO/PPO Medical Plans

• HMO/PPO Dental programs

• Vision - VSP (Vision Plan Summary)

• 401K Retirement vesting program (VOYA)

• Paid Bi-Weekly/Direct Deposit

• Flex Spending Plan

• Voluntary Life, AD&D, STD or LTD plans

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