General Manager

Popeyes

DESCRIPTION

A Popeyes General Manager essentially runs the restaurant like a small business , responsible for team leadership, operational execution, guest satisfaction, and financial results.

Operations Management

Direct daily restaurant operations and ensure smooth service.
Maintain Popeyes brand standards for food quality, cleanliness, and service .
Ensure compliance with food safety, sanitation, and health regulations .
Manage inventory levels and ensure proper food ordering and storage.
Maintain restaurant equipment and facility conditions.

Typical Requirements

Previous restaurant management experience.
Strong leadership and communication skills.
Ability to analyze financial reports and operational metrics.
Knowledge of food safety standards (often ServSafe certification ).
Ability to work evenings, weekends, and holidays.

Financial Performance

Manage the restaurant Profit & Loss (P&L) and drive profitability.
Monitor sales, labor, and food costs .
Analyze operational reports and adjust staffing or operations accordingly.
Develop action plans to improve restaurant performance.

Team Leadership & Development

Recruit, hire, train, and develop team members and managers.
Coach and motivate employees to improve performance.
Create a positive work culture and build future leaders.
Schedule staff and manage labor effectively.

Guest Experience

Ensure every guest receives fast, friendly, and accurate service .
Resolve customer concerns and complaints promptly.
Maintain high guest satisfaction and drive repeat business.

Administrative Responsibilities

Complete daily paperwork, reports, and deposits.
Monitor inventory counts and order supplies.
Ensure accurate payroll and employee records.
Maintain compliance with company policies and procedures.

Core Focus Areas (How Popeyes views the role)

Most Popeyes job postings break the GM role into four leadership pillars :

Hiring, training, developing managers and team members
Delivering fast, friendly service and resolving issues
Food safety, quality, speed of service, brand standards
Sales growth, labor control, food cost, and P&L

REQUIREMENTS

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Vacancy posted 4 days ago

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